Customer Retention Manager

4 days ago


Dublin, Dublin City, Ireland Alternatives Full time

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Managing Partner at Alternatives | Driving Growth with Bespoke Talent Solutions

Our client, a leading Irish organisation, is seeking a commercial customer-focused Proposition & Retention Manager to lead their base management strategy, driving growth, loyalty, and revenue across their mobile customer base.

This is a 12 month contract, based in Dublin 1 (Hybrid role 2 days onsite).

Joining a rapidly expanding marketing team, the successful candidate will -

  • Lead retention, loyalty, and upsell campaigns
  • Develop offers to reduce churn and re-engage inactive customers
  • Collaborate with CRM, Digital, Data, and Sales teams to deliver results
  • Analyse performance and optimise pricing, retention, and the in-life customer journey
  • Act as the customer's voice in shaping propositions

The ideal candidate will have

  • 5 years' experience in product, proposition, or commercial management (telecoms/mobile preferred)
  • Strong commercial acumen and base management expertise
  • Data-driven mindset with excellent attention to detail
  • Proven ability to lead cross-functional projects in a fast-paced environment

Please contact Eimear in Alternatives or click apply for more information

Seniority level
  • Seniority levelMid-Senior level
Employment type
  • Employment typeContract
Job function
  • Job functionMarketing
  • IndustriesTelecommunications and Utilities

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