Customer Retention Leader

20 hours ago


Dublin, Dublin City, Ireland beBeeCustomerRetention Full time €70,000 - €90,000
Job Title: Customer Retention Leader

The company is seeking a highly motivated and experienced Customer Retention Leader to drive customer retention strategy.

  • Develop and implement effective customer retention strategies to reduce churn and maximise customer lifetime value
  • Lead, coach and mentor a team of retention advisors, specialists and supervisors, ensuring team performance meets overall business objectives
  • Analyse customer feedback, call data and churn trends to identify areas for improvement
  • Collaborate with sales, marketing and customer service teams to create a seamless customer experience
Requirements:
  • Proven track record of customer retention in a competitive market
  • Experience in a leadership role
  • Success in setting and delivering customer retention targets
  • Ability to manage various teams and team targets
  • Excellent analytical skills and ability to report on performance clearly

Benefits include competitive salary and bonus structure, pension contribution scheme, discounted health insurance, group scheme and great career progression opportunities in a growing organisation.



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