Proposition And Retention Manager

3 weeks ago

Dublin, Dublin City, Ireland Lex Consultancy Full time

Dublin 1| Department: Telecommunications/Mobile | Hybrid - 3 days onsite/week
A leading national organisation is seeking a commercially minded and customer-focused
CustomerProposition and Retention Lead
to join its mobile division on a maternity cover contract.
This is a unique opportunity to take full ownership of base management — leading the strategy and execution of retention, loyalty, and upsell campaigns that drive both customer satisfaction and business growth.
Key responsibilities:
Own and deliver base management strategy, campaigns, and lifecycle communications
Develop propositions informed by customer insight and market trends
Drive retention, reduce churn, and increase customer lifetime value
Lead cross-functional go-to-market planning and execution
Optimise customer journeys and drive improvements to the in-life experience
Act as the voice of the customer in pricing and proposition decisions
Track KPIs and campaign performance, using insights to inform future activity
What we're looking for:
3–5 years' experience in proposition, product, or commercial roles — within telecoms, mobile, or a subscription-based business
Working knowledge of the competitive landscape across telecoms is critical for this role
Strong understanding of base management, CRM, and customer lifecycle marketing
Demonstrated experience managing multi-channel campaigns (EDM, digital, social, etc.)
Data-driven mindset and passion for customer experience
Excellent project and stakeholder management skills
Comfortable working in a fast-paced, cross-functional environment
Why apply?
You'll join a dynamic, customer-led team within a respected national brand, and gain exposure to high-impact commercial work in a fast-evolving sector.
A competitive package and a wide range of benefits are on offer, including discretionary annual bonus schemes, flexible working, and a city-centre location.
Apply for this job
[Proposition and Retention Manager / #AD19547]
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Call us on +353 1 6628990 and quote job reference #AD19547
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