Senior Customer Retention Strategist

2 days ago

Dublin, Dublin City, Ireland beBeeCustomerRetainer Full time €70,000 - €90,000
Job Description

We are seeking a seasoned professional to lead our customer retention strategy, driving business growth through data-driven initiatives and high-performing teams.

As Sales Manager, you will develop and implement customer retention strategies, minimizing churn and maximizing customer lifetime value.

You will lead, coach, and mentor a team of retention specialists, ensuring team performance meets overall business goals. You will analyze customer feedback, call data, and churn trends to identify areas for improvement.

Collaborating with sales, marketing, and customer service teams, you will create a seamless customer experience, handle escalated retention cases, and negotiate win-back offers when necessary.

Your expertise will be crucial in setting KPIs, coaching, and motivating the team to achieve results aligned with business goals. You will also ensure compliance with company policies and regulatory requirements in all retention activities.

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