Proposition and Retention Manager

1 week ago

Dublin, Dublin City, Ireland Lex Consultancy Full time
Dublin 1| Department: Telecommunications/Mobile | Hybrid - 3 days onsite/week

A leading national organisation is seeking a commercially minded and customer-focusedCustomerProposition and Retention Leadto join its mobile division on a maternity cover contract.

This is a unique opportunity to take full ownership of base management — leading the strategy and execution of retention, loyalty, and upsell campaigns that drive both customer satisfaction and business growth.

Key responsibilities:

  • Own and deliver base management strategy, campaigns, and lifecycle communications
  • Develop propositions informed by customer insight and market trends
  • Drive retention, reduce churn, and increase customer lifetime value
  • Lead cross-functional go-to-market planning and execution
  • Optimise customer journeys and drive improvements to the in-life experience
  • Act as the voice of the customer in pricing and proposition decisions
  • Track KPIs and campaign performance, using insights to inform future activity

What we're looking for:

  • 3–5 years' experience in proposition, product, or commercial roles — within telecoms, mobile, or a subscription-based business
  • Working knowledge of the competitive landscape across telecoms is critical for this role
  • Strong understanding of base management, CRM, and customer lifecycle marketing
  • Demonstrated experience managing multi-channel campaigns (EDM, digital, social, etc.)
  • Data-driven mindset and passion for customer experience
  • Excellent project and stakeholder management skills
  • Comfortable working in a fast-paced, cross-functional environment

Why apply?
You'll join a dynamic, customer-led team within a respected national brand, and gain exposure to high-impact commercial work in a fast-evolving sector.
A competitive package and a wide range of benefits are on offer, including discretionary annual bonus schemes, flexible working, and a city-centre location.

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Call us on +353 1 6628990 and quote job reference #AD19547

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