General Manager

4 weeks ago

Limerick, Limerick, Ireland The Old Quarter Group Full time

We are seeking a dynamic and experienced General Manager to oversee the operations of our upscale gastro pub. The ideal candidate will be responsible for ensuring excellent guest experiences, managing staff, and driving profitability. The General Manager will be a strategic leader with a passion for food, beverages, and exceptional service. Reporting to: Directors & Financial Controller. Key Responsibilities: Operational Management: Oversee daily operations of the gastro pub to ensure efficiency and adherence to company standards. Monitor inventory levels and order supplies as needed. Manage and coordinate the opening and closing procedures. Monitor the quality of food and drink offerings, ensuring they meet the pubs standards and guest expectations. Ensure that the pub adheres to all health and safety regulations, including food safety, hygiene standards, and licensing laws. Hands-on role. Staff Management: Recruit, train, and manage staff across all departments, including kitchen, bar, and floor staff. Create staff schedules that ensure adequate coverage during peak times while managing labour costs. Lead by example, fostering a positive work environment and motivating staff to deliver excellent customer service. Conduct regular meetings and performance reviews, providing feedback and identifying opportunities for management & staff development and advancement. Guest Experience: Ensure an exceptional dining experience for all guests by maintaining high service standards. Handle customer inquiries, concerns, and complaints professionally and promptly. Monitor guest feedback and implement improvements based on customer suggestions. Financial Management: Develop and manage budgets, forecasts, and financial plans. Monitor and control costs, including labour, food, and beverage costs. Analyse financial reports to identify trends and areas for improvement. Implement strategies to drive sales and profitability. Marketing and Promotions: Collaborate with the marketing team to develop and implement promotional campaigns. Utilize social media and other marketing channels to attract new customers and retain existing ones. Plan and execute special events and promotions to boost sales. Compliance and Standards: Ensure compliance with health, safety, and alcohol regulations. Maintain all necessary licenses and certifications. Implement and enforce company policies and procedures. Qualifications: Minimum of 3-5 years of experience in a management role within the hospitality industry, preferably in a gastro pub or restaurant setting. Strong leadership and team management skills. Excellent communication and interpersonal skills. Proficiency in financial management and budgeting. Ability to work flexible hours, including evenings, weekends, and holidays. Knowledge of regulations related to food safety and alcohol service. Passion for food, beverages, and providing outstanding customer service. Compensation and Benefits: Competitive salary commensurate with experience. Free Parking. Employee discounts. Bespoke training and development opportunities. Accrued Annual Leave with Service Career progression within the group. Team appreciation days. Service Recognition. Regular fun-filled activities and gatherings for all teams across the group. Skills: Hospitality Management Bar Management Managing restaurants Food & Beverage Hospitality Industry Hospitality Beverage Management Benefits: Performance Bonus Pension Fund Group Discount Scheme on F&B Meals Accrued Annual Leave with Service Career porgression within the Group Profit Share

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