Senior Technical Operations Engineer, Infrastructure Support

Senior Technical Operations Engineer, Infrastructure Support

Google Dublin, Ireland

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- Bachelor's degree or equivalent practical experience.

- 5 years of experience as an IT Technician, Support or Operations Engineer.

- Experience in fleet management.

- Experience in audio/visual and video conferencing design and system integration.

Preferred qualifications:

- Experience in Plx scripts, technical writing and network diagnostics.

- Experience supporting global deployments.

- Excellent influencing and stakeholder management skills.

- Expertise in the AV Platform, IT and Networking Hardware and Software concepts.

About the job

Technical support for a technology company is a big task. As the Corporate Operations Engineer within the IT Support Technician team, your mission is to enable the people and technology that keep Google running. Your team provides the front line user support for all of our internal tools and technologies. Beyond the day-to-day, the team will contribute to longer-term technical projects, process improvement and the documentation efforts that help make the Google magic happen.

In Technical Operations Engineering (TOE), our goal is to make it easy for every Googler to be productive all over the globe. TOEs are technology generalists who identify and remove friction points in Googlers’ productivity tools and technology.

As an Operations Engineer responsible for service management delivery, you will play a key role in managing a fleet of various technologies but mainly audio visual installations among several other commonly used devices by Googlers across the globe.

At Corp Eng, we build world-leading business solutions that scale a more helpful Google for everyone. As Google’s IT organization, we provide end-to-end solutions for organizations across Google. We deliver the right tools, platforms, and experiences for all Googlers as they create more helpful products and services for everyone. In the simplest terms, we are Google for Googlers.

Responsibilities

- Design and deliver support services for mainly AV/VC deployments, among others, within the service management framework partnering with the Engineering Tools Platform Development team and product groups.

- Drive vendors and hold them accountable for services provided by designing KPIs.

- Leverage tools and services to address fleet monitoring, incident and request management, and technology refreshes.

- Establish and sustain relationships with key site leads and internal partner teams specific to day-to-day operations.

- Act as the 3rd Tier escalation layer for the products’ support issues.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

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