People Services Advisor

Overview People Services Advisor – Reward
Because we strive to put people first. Culture, our way. People & Culture at Primark: What’s a career at Primark all about? The positive impact you’re making, the experiences you’re having and the people you’re with. You’re our inspiration. Embrace what sets you apart, own your career and develop in ways you never expected. Leave your mark. And do it your way.
Overview continued: The People Service Advisor is responsible for providing first-line support to P&C colleagues and managers on a wide range of P&C queries and transactions. This role involves answering questions, resolving issues, processing transactions, and escalating complex queries to appropriate specialists.

What You’ll Do as a People Services Advisor – Reward

Act as a primary point of contact and trusted advisor providing front line support for P&C colleagues and managers, handling a range of P&C queries as a specialist requiring minimal supervision

Provide Subject Matter Expertise to peers, and process managers, in Reward processes, policies, and systems, delivering consistent and compliant execution of P&C transactions across the employee lifecycle

Respond to P&C queries from colleagues and managers through various channels, including phone, email, chat, and self-service portal with excellent customer service

Using knowledge and expertise resolve moderately complex P&C issues and process transactions accurately and within internal service level agreements, adhering to established policies and procedures

In conjunction with GBS partner take ownership of specific Reward process delivery (e.g., salary changes, bonus processing, benefits administration), ensuring all transactions are executed accurately, efficiently, and in compliance with internal reward policies, governance frameworks, and external regulatory requirements

What You’ll Bring

Previous experience working in an operational HR role, shared service, or colleague support role

Excellent customer service orientation and communication skills

Strong understanding of HR processes and policies

Ability to resolve issues and process transactions accurately and efficiently

Experience with HR systems and technologies and high-volume P&C queries

Knowledge of relevant employment legislations

Does this sound like you? Great, because we can’t wait to see what you’ll bring. You’ll be supported within a team of equally capable people, celebrating who you are and aiding you reach your potential. At Primark, we’re excited about our future - and we’re excited to develop yours.

About Primark
At Primark, people matter. They’re the beating heart of our business and the reason we’ve grown from our first store in Dublin in 1969 to a £9bn+ turnover business and over 80,000 colleagues and over 440 stores in 17 countries today. Our values run through everything we do. In essence, we/'re Caring and always strive to put people first. We/'re also Dynamic, bravely pushing the boundaries to stay ahead. And finally, we succeed Together.

If you need any reasonable adjustments or have an accessibility request, during your recruitment journey, such as extended time or breaks between online assessments, a sign language interpreter, mobility access, or assistive technology please contact your talent acquisition specialist.

All offers of employment are subject to background checks, including right to work, reference education and for some roles criminal, and financial checks. If you have any concerns, please reach out to our talent acquisition team to discuss.

#Hybrid

Seniority level Not Applicable

Employment type Full-time

Job function Other

Industries Retail

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