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Product Lead

1 month ago

Dublin, Dublin City, Ireland Phorest Full time
About Phorest

Would you like to create the future of a product used by thousands of businesses and millions of consumers? Phorest Salon Software powers over 11,000 hair and beauty salons in Ireland, UK, Germany, Australia, Finland, USA, Canada, UAE and Netherlands and the platform processes 7 million appointments a month for hair and beauty consumers. Phorest is the number 1 salon software brand for premium independent salons in those markets and our next goal is to become a platform upon which other companies can build applications for premium salons.

Our system touches every point of the salon experience. We have the in-salon software desktop application, Phorest Go (the native staff application), online bookings website for salons, and custom native apps per salon. In a typical month, Phorest processes 3 million appointments and we send over 3 million SMS and 4 million emails. We process 200k online bookings per month and over 150 custom built white label native apps.

The Opportunity

The Product Lead for Commercial Enablement in Phorest plays a pivotal role in how the company monetises our research and development efforts. You will ensure that monetisation is baked into the product development process with potential revenue impact is taken into consideration from the outset; before even a single line of code is written.

You'll embed monetisation strategy and execution throughout the product lifecycle, from early concept through to post-launch growth. You'll work closely with Product Managers, Pricing, Product Marketing, and regional commercial teams to shape packaging, positioning, launch readiness, and ongoing enablement.

You thrive on figuring things out, love working cross-functionally, and are equally comfortable running workshops, analysing performance dashboards, and delivering hands-on support to commercial teams.

What You'll Do

- Embed Monetisation in Product Development: Collaborate with Product Managers to ensure monetisation is a core consideration in product scoping and roadmap prioritisation.

- Translate Pricing into GTM Reality: Operationalise pricing models (in partnership with the Pricing Lead) by designing packaging, launch playbooks, and clear enablement strategies.

- Drive Product Packaging: Own and maintain the internal package catalogue, aligning with billing systems, sales materials, and global/regional product configurations.

- Launch Planning & Execution: Partner across product, product marketing, and commercial teams to build and execute Go-To-Market plans for new monetised features.

- Regional Enablement: Act as the commercial point of contact for Grow (CX sales) teams - running workshops, demos, and training to support upsell and adoption.

- Revenue & Adoption Insights: Monitor performance dashboards, identify trends, and investigate key drivers behind revenue and usage patterns.

- Performance Reporting: Lead regular reporting within the Product org and contribute to executive-level updates on monetized product lines.

- Customer & Segment Targeting: Identify key customer cohorts with strong monetisation potential in collaboration with product and regional leaders.

- Support Testing & Iteration: Partner with regional teams to test sales motions, messaging, and activation tactics; bring learnings back to product and marketing.

- Be the Voice of the Field: Gather structured feedback from commercial teams to inform roadmap prioritisation and product refinements.

Who You Are

- Proven experience in product-led commercial roles within SaaS or B2B environments.

- Strong commercial acumen: understands revenue levers, pricing mechanics, and customer value drivers.

- Track record of cross-functional collaboration across product, marketing, sales, and finance.

- Comfortable balancing strategic insight with hands-on execution (e.g. workshops, playbooks, demos).

- Exceptional communicator with the ability to align stakeholders and drive clarity in ambiguity.

- Empathy for the customer and frontline teams; confident engaging directly with clients as needed.

- Organised & proactive - thrives in fast-moving environments.

- Experience in the hair and beauty industry is a plus but not essential.

Benefits

Your wellbeing is important to us - we provide private healthcare, 2 Wellness Days, an employee assistance program and a free online GP service.

As part of our Financial Wellbeing, we provide competitive Compensation, an Employee Share Purchase Scheme, Pension, Life Assurance, and Income Protection.

We help you travel by providing a bike to work scheme as well as tax saver transport tickets.

We support the women who work in Phorest by offering 2 weeks leave for Fertility Treatment, Pregnancy Loss and Menopause.

We care for your family and provide Enhanced Maternity and Paternity Benefits.

We grow our own timber We provide a great learning environment and extensive development opportunities. We run development programs and provide access to many online resources including LinkedIn learning.

Moving house? Phorest employees get 3 moving days.

Want to learn more about Phorest? Check out nothingventured.rocks for our blog and Insights on building an evergreen company from the team here at Phorest.

Phorest is an equal opportunity employer. For this position, flexi-time and working from home is possible. We are also open to remote work. Get in touch to ask for more information or to chat about your future with Phorest

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalised folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.

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