Customer Care Executive

3 weeks ago


Dublin, Ireland Osborne Full time

Customer Care Executive

Are you a customer-focused professional with a passion for delivering top-tier service? Our client, is currently seeking a Customer Care Executive to join their dynamic team. This is an excellent opportunity for individuals with contact centre experience who thrive in a fast-paced environment and are eager to develop their career in the insurance industry.

Location: Sandyford, Dublin 18
Salary: €28,500 - €35,000 DOE + €4,000 annual bonus (paid quarterly)
Hours: Full-time, Monday to Friday, 9 AM – 6 PM (Hybrid after training)
Start Date: Must be available for end of March start date

What’s in It for You?


Competitive Salary with monthly bonus and commission structures.
Hybrid Work Model (onsite training required).
Pension & Healthcare Benefits.
Full support for Insurance Industry exams.
Convenient location – well-connected by Luas, M50, and Dublin Bus routes.
Modern office with excellent facilities, including unlimited tea & coffee.
Exciting staff social events & wellness initiatives.
Monthly/weekly performance incentives.
Cycle to Work Scheme.
Graduated holiday leave entitlement linked to your service capped at 24 days annually.


What You’ll Do:


Handle customer and insurer interactions via inbound/outbound calls, email, post, and face-to-face.
Deliver an exceptional customer experience, ensuring service levels are of the highest industry standards.
Work towards KPIs and quality metrics to consistently improve performance.
Collaborate effectively with team members, fostering a positive and supportive environment.
Ensure regulatory compliance and adherence to company policies.
Maintain accuracy in data entry and transaction processing.
Provide customers with reliable and informed guidance on their insurance queries.
Take part in cross-training to develop multi-skilled expertise.
Commit to professional development, with full support for Insurance Industry exams.


What We’re Looking For:


1+ year of customer service experience in a fast-paced, call centre environment.
Strong PC skills, including experience with MS Excel.
 Knowledge of Personal Lines Insurance is a plus but not required.
Goal-oriented with the ambition to exceed performance targets.
Outstanding verbal, written, and listening communication skills.
A customer-first mindset, always striving to deliver excellence.
Ability to multitask, prioritise, and make confident decisions in a fast-moving environment.
A team player with a proactive and positive attitude.


For more information, please apply through the link provided for the attention of Nicole  Sinnott or email your cv to Nicole to nicole.sinnott@osborne.ie
If you are interested in finding out more about the above role and would like to be considered other suitable roles that we may have available for your skill set – please attach your CV via the link provided
Please submit your updated CV in Word Format
If you are living in Ireland and hold a valid work permit, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. 
Osborne are proud to be an Equal Opportunity Employer.
Please visit www.osborne.ie  for more information on all of our roles

#INDOSB1
#INDNSINNOT



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