CRM Support Analyst

2 days ago


Dublin, Ireland Ergo - Information Technology Full time

Ergo is seeking a hands-on CRM Support Analyst (hybrid) with experience of Dynamics 365 CRM for a 7-month fixed term contract with a client based in Dublin 4.

A fantastic opportunity to join a dynamic team in an ambitious organisation.

What will you do?

- Provide first and second-line support for Dynamics 365 CRM issues
- Find and repair any potential duplicate and erroneous data and ensure data integrity is maintained
- Assist with configuring and customising the Dynamics 365 platform to meet evolving business requirements.
- Deliver user training and create documentation to ensure effective system adoption and proper use of features.
- Engage in stakeholder collaboration to address systems needs and improvements, acting as a liaison between business teams
- Develop and maintain dashboards, reports, and data insights using built-in tools or Power BI to help stakeholders make informed decisions.

What do you need?

- A degree or diploma in relevant field such as Computer Science, Information Systems, Data Analytics or similar
- Certification in Dynamics 365 Fundamentals or Power Platform
- Experience in supporting and managing Microsoft Dynamics 365 CRM or a similar CRM platform.
- Possess a strong understanding of CRM workflows, configurations, and customisation’s.
- Working knowledge with Power Platform tools, including Power Automate, Power BI, and Power Apps.
- Excellent problem-solving, analytical skills, and multitasking abilities
- Familiarity with Agile or ITIL Methodologies

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