Urgent: Patient Experience Manager

4 weeks ago

Dublin Pike, Ireland veonet Ireland Full time

This range is provided by veonet Ireland. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range Direct message the job poster from veonet Ireland
Overview Join Veonet Ireland as Our Next Patient Experience Manager
Location: Various Veonet Ireland Clinical Sites
Full-Time | Permanent
Redefining First Impressions in Eye Care
At Veonet Ireland, we don’t just provide eye care — we transform lives through visionary service, clinical excellence, and human connection. As our Patient Experience Manager, you’ll be more than a welcoming face. You’ll be a calm presence, a problem solver, and a key player in delivering seamless, compassionate care from the very first “hello.”
This is your chance to shape the future of patient experience in one of Ireland’s most innovative and fast-growing ophthalmic networks.
What You’ll Be Empowered to Do Create a world-class welcome: Greet every patient with empathy, warmth, and professionalism.
Own the flow: Coordinate check-ins, appointments, and follow-ups with clarity and care.
Support real-time care: Liaise confidently with clinical teams to ensure smooth transitions and timely care delivery.
Be a voice of reassurance: Help patients and families feel informed, safe, and understood throughout their journey.
Maintain excellence: Ensure front-of-house areas reflect the high standards of our clinical care.
Drive responsiveness: Escalate concerns, respond to feedback, and support issue resolution in the moment.
Lead with compassion: Turn anxiety into confidence through friendly, effective communication — in person, online, and by phone.
Contribute to innovation: Support continuous improvement and shape better patient pathways through insight and feedback.
Your Superpowers Empathy in Action – You communicate clearly, kindly, and confidently — even when things get busy.
Team Connector – You build rapport fast and know how to collaborate across clinical and admin teams.
Operational Wizardry – You juggle tasks with ease and know how to keep a clinic running on time.
Problem Solver – You think on your feet, stay calm under pressure, and act fast when patients need you most.
People-First Focus – You care deeply about creating positive, inclusive, and accessible patient experiences.
What You Bring Previous experience in a front-of-house, receptionist, customer service, or healthcare administration role.
Excellent organisation and multitasking skills — you're one step ahead, always.
Familiarity with Microsoft Office and ideally some experience with scheduling or medical record systems (Medisoft a plus).
A background in healthcare, optometry, or private clinics is a bonus — but your attitude and empathy matter most.
A commitment to privacy, professionalism, and patient confidentiality (GDPR aware).
Flexibility to work across sites and a proactive mindset — you take initiative and bring solutions.
Why Veonet Ireland? We’re building a new future for eye care — one that’s compassionate, collaborative, and cutting-edge. At Veonet Ireland, you’ll be part of a disruptive healthcare network that’s reimagining what’s possible in patient care.
Here, your voice matters, your ideas count, and your impact is real.
Ready to Make Every Patient Feel Seen? Apply now to join a team where people come first — in every way.
Be the reason someone walks into our clinics feeling supported and leaves knowing they’ve received exceptional care.
Let’s redefine patient experience — together.
Apply now or start the conversation:

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