▷ (Apply Now) Hotel Receptionist- Mid Week Availability

2 weeks ago

Galway, Ireland The Hardiman Full time

Overview The Hardiman Hotel - Receptionist
Are you looking for an amazing opportunity to join an enthusiastic, dynamic and driven Hotel Reception team?
Do you have a passion for delivering fantastic service and consistently high standards?
Consider becoming a part of our diverse and experienced team The Hardiman Hotel is searching for an experienced receptionist to join our Front of House Team. If you are driven, passionate, innovative with a flair for creating memorable guest experiences, then we would love to hear from you.
Responsibilities To greet guests on arrival with a warm, welcoming smile & in a professional and friendly manner.
To check in and out guests efficiently using the Opera Reservation System whilst adhering to our SOPs.
To communicate our services and facilities to guests as required.
To deal with any customer complaints in a professional manner and to notify management of these.
To deal with requests, queries and suggestions quickly and efficiently.
To ensure that the guests needs and requirements are met.
To take all reservations and ensure that all changes are updated in the hotel system accordingly.
To promote and up sell the hotels facilities at all times.
To answer the switchboard and telephone in a warm and friendly manner and to divert calls to the relevant and correct extension and to take detailed messages as required.
To ensure that billing is correct and carried out in accordance with our SOPs.
To become familiar with all other procedures for reception.
To adhere to all the hotel polices including Customer Care, Health & Safety, Fire Safety, Security.
To provide support where necessary in other areas of the hotel.
To be patient and organised and be able to deal with a multitude of tasks and have the ability to prioritise these tasks.
To be willing and interested to learn about the surrounding areas so as to be able to advise guests.
Requirements Minimum of one years' hospitality experience
Excellent interpersonal skill
Be fluent in both written and spoken English.
Working knowledge of Opera PMS system (preferred)
Working knowledge of the Internet, Excel and Word.

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