Customer Advocacy Manager, Workvivo

What you can expect

We're on the hunt for a Customer Advocacy Manager who knows how to turn great customer relationships into powerful stories that inspire and influence. You're part content creator, part relationship-builder, part project manager. And you know how to bring all three together to spotlight customer success in a way that drives results.

About the Team

At Workvivo by Zoom, we believe work should be more human — and our Marketing team lives that every day. You'll join a collaborative, creative, and fast-moving group that's passionate about making employee communication better for everyone. You'll sit right at the heart of our storytelling engine — working closely teams to make sure our best customer stories are seen, heard, and felt. From one-off quotes to major brand case studies, you'll help us shine a spotlight on the people who love Workvivo.

Responsibilities

- Owning the Customer Evidence Program: Design and manage a scalable process for sourcing, developing, and publishing customer stories.

- Finding and nurturing advocates: Work with various teams to identify happy customers, build relationships, and get the green light to share their stories.

- Bring stories to life: Oversee the production of case studies, testimonials, quotes, and videos. Working with writers, designers, videographers, and freelancers as needed.

- Managing the library: Keep our database of customer stories, quotes, and stats up-to-date, organized, and easy to access across the business.

- Activating content across channels: Make sure the right stories are being used in campaigns, sales materials, the website, social, and more.

- Collaborating cross-functionally: You'll be the go-to person for customer evidence — making sure our stories are not only created, but used.

What we're looking for

- Bring 3+ years experience in customer marketing, advocacy, content marketing, or a related field within SaaS

- Communicate clearly and confidently, building strong relationships — especially with customers

- Spot great stories and craft compelling narratives across formats like case studies, testimonials, and video

- Manage content production workflows with ease, juggling timelines, stakeholders, and deliverables

- Organize like a pro — you're detail-obsessed and thrive on structure, checklists, and follow-through

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learnfor more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we're here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

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