▷ Immediate Start Snr Account Escalations Manager
4 weeks ago
Senior Account Escalation Manager (12 -Month Contract) Hybrid - Dublin City Centre (2 days in office per week) Global Enterprise Software Leader | Immediate Start Are you the kind of person who thrives on solving complex challenges before they become problems? If you're at your best when working directly with enterprise customers, influencing senior stakeholders, and steering cross-functional teams toward resolution, this could be the opportunity for you. We're recruiting for a Senior Account Escalation Manager to join the Dublin team of one of the world’s leading enterprise software companies. This is an 12-month contract role within the Customer Success organisation, focused on proactive escalation management - helping customers maintain a stable environment and maximise satisfaction with the platform. It's a strategic, relationship-driven position where you'll be the trusted advisor ensuring customers get back to a "get-well" state quickly and effectively. What you'll do - Deliver proactive customer engagements through Preventative Escalation models - Take full ownership of assigned proactive account escalation engagements and "get-well" plans - Establish a trusted short-term advisor relationship with customers, from C-suite executives to front-line administrators - Coordinate internal experts and stakeholders to drive timely, effective resolution - Act as the customer champion, ensuring stability and satisfaction within their environments - Provide support on complex reactive escalations when required - Work collaboratively across culturally diverse teams - Travel occasionally (up to 10% annually) What you'll bring - Proven experience in escalation management, technical account management, or programme/project management within Enterprise Software (ideally ITIL-related environments) - Strong communication and facilitation skills, with confidence engaging at all levels of a customer organisation - Demonstrated ability to see the bigger picture and connect technical details to strategic outcomes - Excellent organisational and analytical abilities - Experience supporting technical end-users in complex environments - A naturally engaging personality that builds credibility and trust quickly - Familiarity with platforms such as ServiceNow is an advantage - Experience leveraging or critically thinking about AI in work processes, problem-solving, or automation is desirable The Details - Contract: 12 months - Location: Dublin City Centre (hybrid - 2 days in office) - Travel: Up to 10% annually - Sector: Enterprise Software / Customer Success / Escalation Management - Salary Range: €80,000 - €92,000 If you're an escalation professional who enjoys turning complexity into clarity and building relationships that make a measurable difference, we'd love to hear from you. Apply now to join a world-class team driving proactive customer success at scale. #J-18808-Ljbffr
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▷ Immediate Start: Relief Retail Manager
3 weeks ago
Dublin Pike, Ireland Chemist Warehouse Full timeOverview POSITION SUMMARY: As a Relief Retail Manager, you will provide leadership and operational oversight across multiple stores, stepping in to cover temporary absences, leaves, or gaps in management. You will ensure that stores continue to operate efficiently, deliver exceptional customer service, and maintain high team performance during your...
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Senior Director, Head of External Operations
2 weeks ago
Dublin, Ireland BioMarin International Limited Full timeSenior Director, Head of External Operations, Global External Operations (GEO) Dublin or Cork (Hybrid role 2 days per week onsite) with travel within US, Japan and Europe at 25%. BioMarin is the world leader in delivering therapeutics that provide meaningful advances to patients who live with serious and life-threatening rare genetic diseases. We target...
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▷ Immediate Start: Head of Account Management
3 weeks ago
Dublin, Ireland Intercom Full timeIntercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our...
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Dublin, Ireland MOTOR DISTRIBUTORS LTD Full timeTo succeed in this role, candidates must have 5+ years’ experience as an Account Assistant. Proficiency in accounting software and Microsoft Excel is essential, along with excellent communication and teamwork skills. Key Accountabilities - Manage all client queries via email and telephone on a daily basis - Resolve and expedite customer queries to...
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Snr EHS Specialist
3 weeks ago
Dublin, Ireland Arcadis DPS Full timeSnr EHS Specialist About Arcadis Arcadis is the worlds leading company in sustainable design, engineering, and consultancy for natural and built assets. With over 36,000 professionals across 70+ countries, we are united in our mission to improve quality of life and solve the worlds most complex challenges. Be part of something meaningful join us! Snr EHS...
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Incident & Problem Manager [Immediate Start]
3 weeks ago
Dublin, Ireland Auxilion Ireland Ltd Full timeIncident & Problem Manager (Permanent) This role requires 2-3 days per week in the customer office (Dublin 12) Auxilion are seeking a highly skilled and experienced Incident & Problem Manager to join our team delivering into our client. The role forms part of a dedicated team focused on a key client. It is a focal point for all incidents and problems within...
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User Escalations Specialist
1 week ago
Dublin, Ireland Monograph Full timeWho we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering...
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Dublin Pike, Ireland The Irish Times Full timeJoin to apply for the Account Manager - Brands & Partnerships role at The Irish Times Join to apply for the Account Manager - Brands & Partnerships role at The Irish Times Get AI-powered advice on this job and more exclusive features. Job Title: Account Manager - Brands & Partnerships Location: Dublin, Ireland (Hybrid Working) Contract: Full-Time,...
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▷ [Immediate Start] IT Security Officer
2 weeks ago
Dublin Pike, Ireland FBD Holdings Full timeCompany description FBD Holdings PLC Job description FBD is Ireland’s largest homegrown insurer, supporting consumers, farmers, and businesses nationwide for over 50 years. With a local network of 34 branches and a commitment to genuine customer service, we are uniquely positioned to meet our customers’ needs. As an Irish‑owned company, we take pride...
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▷ Immediate Start: Finance Manager
4 weeks ago
Dublin, Ireland Osborne Full timeFinance Manager We are working with an excellent client that is seeking to hire a dynamic Finance Manager to join their team. The Finance Manager is a pivotal role within the Finance function, reporting directly to the Group Head of Finance and leading a team of five. This role is responsible for overseeing and supporting all key financial operations,...
