▷ Immediate Start Snr Account Escalations Manager

1 day ago

Dublin, Ireland Principle HR Full time

Senior Account Escalation Manager (12 -Month Contract) Hybrid - Dublin City Centre (2 days in office per week) Global Enterprise Software Leader | Immediate Start Are you the kind of person who thrives on solving complex challenges before they become problems? If you're at your best when working directly with enterprise customers, influencing senior stakeholders, and steering cross-functional teams toward resolution, this could be the opportunity for you. We're recruiting for a Senior Account Escalation Manager to join the Dublin team of one of the world’s leading enterprise software companies. This is an 12-month contract role within the Customer Success organisation, focused on proactive escalation management - helping customers maintain a stable environment and maximise satisfaction with the platform. It's a strategic, relationship-driven position where you'll be the trusted advisor ensuring customers get back to a "get-well" state quickly and effectively. What you'll do - Deliver proactive customer engagements through Preventative Escalation models - Take full ownership of assigned proactive account escalation engagements and "get-well" plans - Establish a trusted short-term advisor relationship with customers, from C-suite executives to front-line administrators - Coordinate internal experts and stakeholders to drive timely, effective resolution - Act as the customer champion, ensuring stability and satisfaction within their environments - Provide support on complex reactive escalations when required - Work collaboratively across culturally diverse teams - Travel occasionally (up to 10% annually) What you'll bring - Proven experience in escalation management, technical account management, or programme/project management within Enterprise Software (ideally ITIL-related environments) - Strong communication and facilitation skills, with confidence engaging at all levels of a customer organisation - Demonstrated ability to see the bigger picture and connect technical details to strategic outcomes - Excellent organisational and analytical abilities - Experience supporting technical end-users in complex environments - A naturally engaging personality that builds credibility and trust quickly - Familiarity with platforms such as ServiceNow is an advantage - Experience leveraging or critically thinking about AI in work processes, problem-solving, or automation is desirable The Details - Contract: 12 months - Location: Dublin City Centre (hybrid - 2 days in office) - Travel: Up to 10% annually - Sector: Enterprise Software / Customer Success / Escalation Management - Salary Range: €80,000 - €92,000 If you're an escalation professional who enjoys turning complexity into clarity and building relationships that make a measurable difference, we'd love to hear from you. Apply now to join a world-class team driving proactive customer success at scale. #J-18808-Ljbffr

  • User Escalations Specialist

    3 weeks ago

    Dublin, Ireland Monograph Full time

    Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering...

  • (Immediate Start) Accountant

    4 weeks ago

    Dublin Pike, Ireland Elevate Partners Full time

    Overview Our client is a sustainable infrastructure and energy solutions business, integrating commercial, financial, and technical expertise to deliver scalable, low-carbon projects, with a diversified portfolio spanning digital infrastructure, sustainable power solutions, and industrial decarbonisation. They are seeking an experienced Account to join...

  • ▷ Immediate Start: Voice Picker

    2 weeks ago

    Dublin, Ireland Top Drawer Talent Full time

    Role: Voice Picker Salary: €28,000-€30,000 Location: South Dublin Duration: Contract Hours: Monday-Friday Voice Picker (Immediate Start) Leading food and beverage logistics company based in South Dublin are on the lookout for a voice picker to join their team. You will ideally hold a valid PPT certificate along with a manual handling license. This...

  • ▷ [Immediate Start] Senior Practice Accountant

    3 weeks ago

    Dublin, Ireland Priority Placements Ireland Limited Full time

    The role will involve the management of a portfolio of clients across various business sectors. Reporting to the Practice Manager and the Directors, the role will offer the successful candidate exposure to a variety of assignments working with small to medium-sized companies and sole traders. 3-4 days in the office Location: Co. Meath Type:...

  • Immediate Start! Scrum Master

    3 weeks ago

    Dublin, Ireland Cornmarket Group Financial Services Ltd Full time

    Who We Are At Cornmarket , we look after the financial wellbeing of public servants and their families. We've been focused on public sector employees for over 50 years, learning how to bring our clients the best financial services - from car, home, health and life insurance, to income protection, retirement planning and beyond. Role Purpose We are looking...

  • Audit And Accounts Senior Manager

    3 weeks ago

    Dublin, Ireland Clarity Search Partners Full time

    Audit and Accounts Senior ManagerAre you currently working as an Audit/ Accounts Manager?Is progression/ opportunity limited in your current practice?Are you looking for a Director/ Profit Share opportunity with a very well regarded/ friendly firm based in South/ Central?If the answers are yes, the below should be of interest to you!The client –Our client...

  • Immediate Start! Vice President, Fund/Client Accounting Manager II

    4 weeks ago

    Dublin, Ireland BNY Full time

    PRIVATE EQUITY, FUND/CLIENT ACCOUNTING MANAGER At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and...

  • [Immediate Start] AML Manager

    6 days ago

    Dublin, Ireland SS&C Full time

    As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.**Job...

  • Executive Assistant

    1 week ago

    Dublin, Ireland Cpl Full time

    Executive Assistant Immediate start Grand Canal, Dublin 2€50k salary per annum Our client, a multi-national tech company are urgently hiring an experienced Executive Assistant to join their team. Aiming to provide a defined range of efficient, effective, professional and value-adding secretarial and administrative services to selected Leadership enabling...

  • ▷ [Immediate Start] Structural Engineer

    4 weeks ago

    Dublin, Ireland Access Talent Group Full time

    Contact Ciaran Hall, the consultant managing this role. Access Talent Group is currently working with one of Ireland’s most well-respected Civil & Structural consultancies who are looking to bring on a Structural Engineer to their Dublin city centre office. This is a fantastic opportunity to join one of Ireland's fastest-expanding Structural departments,...