Food & Beverage Manager

MAIN PURPOSE OF THE JOB: Manage food and beverage operations to ensure quality service and standards while delivering a guest experience that is unique. Proactive in driving strategies to effect product enhancements and operating efficiencies achieving optimum financial returns, whilst ensuring highest levels of employee and guest satisfaction. MAIN DUTIES & RESPONSIBILITIES: Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on food, beverage, and labour costs. Provide a clear business plan for Food & Beverage in conjunction with Outlet Managers for Yearly Revenue and Marketing Plan. Communicate all revenue targets to all leaders and support all employees to reach the collective goals. Create action plans in response to revenue results to improve on target areas as indicated by the results. Adjust Payroll and other expenses according to business mix anticipated Adjust operations according to business mix, without loss of quality or established standards Analyse daily and monthly results and implement strategies to improve Average Checks, Covers and profitability In partnership with the Events team, identify additional sales opportunities to enhance revenue. Drive promotions that deliver great dining experiences for guests at a good value. Manage local food and beverage marketing programmes for the hotel; participate in and maintain system-wide food and beverage marketing programmes and promotions. Monitor local competitors and industry trends. Ensure all credit and financial transactions are handled in a secure manner. Work closely with key suppliers, ensuring the best quality products and favourable pricing. Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance. Educate and train all team members in compliance with local laws and safety regulations. Particpate and lead training sessions and act as an example for performance standards. Ensure employees are properly trained on quality and service standards, has the necessary tools and equipment, and is empowered to carry out job duties. Conduct quarterly appraisals with direct reports, providing guidance towards personal competency & technical training & development opportunities Conduct performance or disciplinary related reviews with direct reports as necessary on a timely basis In conjunction with HR Manager and Group Training Manager, develop and implement Training programme for F&B Department Active participation in all parts of the recruitment process screening applications, interviewing and contract offer. Value the significant benefits of employee retention and support all programmes that focus on this area. Ensure all food and beverage equipment are in proper operational condition and are cleaned on a regular basis. Ensure that all food and beverage facilities space are cleaned, vacuumed and properly stocked according to anticipated business volume. Notify engineering immediately of any maintenance and repair needs. Establish and achieve quality and guest satisfaction goals. Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure a high level of guest satisfaction. Review and approve menu design and concepts with Executive Chef. Conduct proper food and beverage inventory procedures. Determine minimum and maximum stocks for all food, beverage, material, and equipment. Ensure the security and proper storage of food and beverage products, inventory and equipment, and replenish supplies in a timely and efficient manner while minimising waste. Create action plans in response to Guest Service /Employee Satisfaction Surveys to maintain and improve on topics as indicated by the results. Perform other duties as assigned. May also serve as manager on duty. Skills: In-dept knowledge of Food & Beverage products. Excellent knowledge of F&B Services People Management Strong Organisational Skills Benefits: Complimentary on-site parking Meals on Duty Educational Assistance Programme Employee Assistance Programme Discounted Hotel Rates Health & Wellbeing Benefit Additional Annual Leave with service