Outreach Operations Specialist with German Language

Outreach Operations Specialist with German Language Join to apply for the Outreach Operations Specialist with German Language role at Cognizant
Outreach Operations Specialist with German Language Join to apply for the Outreach Operations Specialist with German Language role at Cognizant
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Outreach Operations Specialist with Italian Language

Location : Dublin

Work Model : WFH/Hybrid

The role will focus on researching and outreaching to government and non-government entities in various markets to collate geographic data for use on Google Maps through Google’s Geo Data Upload Tool. You will use your business development and relationship building skills to identify and effectively communicate mutually beneficial opportunities to both partners and Google.

Core Competencies

Excellent communication skills in English and Italian,
Experience in Business Development and B2B partnerships/sales, customer service
Experience working in digital/technology companies with tech products
Expertise in Salesforce.com; Google Drive
Knowledge of Geographic Information System tools
Bachelor's degree in Business Administration, in GIS, a related field, or equivalent
0-1 year of experience working in digital/technology companies with tech products

Role & Responsibilities

Communicate Google’s geo mission to authoritative entities and engage with potential partners to share basemap data for inclusion on Maps, primarily through promotion of the Geo Data Upload (GDU) Tool, using documentation provided by Google
Cnduct research in assigned cities across geographies to collate data from approved sources that can be used to enhance the accuracy of Google Maps and benefit end users
Liaise between external partners and Google stakeholder teams to convey requirements, validate data, coordinate and communicate updates about fixes/edits, etc.
Manage and track all data submissions (through GDU or outside GDU) with GDO operations teams and various external partners
Report details of outreach and/or operational issues to GDO Outreach Operations Lead. Report project status and identify insights re: partner expectations, partner user journeys, motivations & challenges, data gaps, outreach best practices, etc.
Update information in internal planning tools and platforms as required, including logging and tracking all research, outreach, rejections, resulting submissions, etc.
Document on deliverables, such as # of partners contacted/onboarded, # of open data sources identified or data sets submitted/ ingested, # of edits made originating from outreached sources
Address and resolve external partner queries associated to the project
Troubleshoot process and operational issues reported by authoritative data sources; ability to develop deep understanding of data formats, structures, etc.
Manage data pipeline from receiving the data captured by Partners to the creation of launch schedules, ensuring highest quality of captured data as outlined in the Operational Guidelines
Utilize Google and non-Google owned tool to engage with new Partners and track communications

We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

Seniority level Seniority level Entry level
Employment type Employment type Full-time
Job function Job function Other
Industries IT Services and IT Consulting and Business Consulting and Services
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