3 Days Left) Customer Experience
3 weeks ago
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn, and Tik Tok.
Job Description
We are recruiting a Customer Experience (Omnichannel) Lead to join our diverse team in Citywest, Dublin. The successful candidate will work with brand teams to design and implement integrated customer engagement strategies to deliver a seamless experience across digital and in-person channels. A key focus of this role will be customer journey mapping and design, ensuring every touchpoint is aligned with customer needs and organizational objectives. This position reports directly to the Customer Excellence Director and has one direct report.
Responsibilities:
1. Partner with marketing, sales, medical, and Business Technology Solution teams to create and execute integrated, customer-focused campaigns.
2. Lead the design and deployment of customer journey maps and a comprehensive content calendar ensuring alignment with the needs and preferences of healthcare professionals, payers, and patients.
3. Translate journey insights into actionable strategies that drive measurable outcomes.
4. Develop, maintain, and train teams on end-to-end customer journey maps, identifying key touchpoints, pain points, and opportunities for engagement across digital and in-person channels.
5. Design and oversee a customer-centric content strategy, focusing on delivering the right message at the right time through the right channel.
6. Champion a customer-first approach by leveraging data to create targeted, personalized engagements.
7. Ensure integration of digital and in-field interactions to provide a cohesive and value-driven customer experience.
8. Expertise in linking web platforms to broader omnichannel strategies and campaigns.
9. Collaborate with the data and insights team to guide omnichannel efforts and customer journey improvements using predictive analytics and segmentation.
10. Train teams on customer journey mapping tools and omnichannel best practices.
11. Partner with the Business Technology Solutions team to evaluate and implement new technologies that enhance omnichannel capabilities.
Qualifications
1. Bachelor's degree in business, Marketing, Life Sciences, or a related field (Master's degree desired).
2. Minimum 8 years of experience in omnichannel strategy, customer journey mapping, or digital marketing, ideally within the Pharmaceutical or healthcare industry.
3. Proven ability to design and implement customer experience frameworks and journey maps.
4. Deep understanding of content strategy, including planning, creation, and distribution.
5. Expertise in working with CRM systems (e.g., Veeva, Salesforce) and marketing automation tools.
6. Strong understanding of data analytics, segmentation, and customer insights.
7. Expertise in customer journey mapping methodologies and customer experience design.
8. Strategic mindset with the ability to translate customer insights into actionable strategies.
9. Excellent project management and organizational skills, with experience in managing multiple priorities.
10. Strong understanding of digital tools and their role in delivering omnichannel strategies.
11. Knowledge of compliance and regulatory requirements in pharmaceutical customer engagement.
12. Experience in people management preferred.
Additional Information
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community, and embracing diversity and inclusion. It is AbbVie's policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html.
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
https://www.abbvie.com/join-us/reasonable-accommodations.html.
#J-18808-Ljbffr
-
3 Days Left Lead Software Engineer
3 weeks ago
Dublin, Dublin City, Ireland MasterCard Full timetime left to apply End Date: March 11, 2025 (30 days left to apply)job requisition id R-240338Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making...
-
Dublin, Dublin City, Ireland Leinster Appointments Full timeOne day from home per week after training period.Salary up to €35,000Main Duties:1. Deliver a consistently high standard of customer experience.2. Provide professional office support to colleagues for smooth daily operations.3. Ensure all administrative tasks are completed accurately and efficiently.4. Serve as the primary contact for dealership queries,...
-
3 Days Left Customer Advisor
3 weeks ago
Dublin, Dublin City, Ireland B&Q Limited Full timeOverviewCustomer Advisor - CheckoutsPart time - 10 hours per week3 Month Fixed Term ContractShifts available Monday - Sunday, 7.00am - 8.00pmUK Notional hourly rate £12.21 per hourB&Q St NeotsWe believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create...
-
Customer Engagement and Experience Assistant
2 weeks ago
Dublin, Dublin City, Ireland Fields Retail Limited Full timeWe're looking for a sales-focused Customer Engagement & Sales Assistant to maximise sales while delivering exceptional service. You'll engage with customers, follow up on leads, and proactively drive conversions - whether through personalised recommendations, abandoned cart outreach or finance sales support.Alongside sales, you'll handle customer queries,...
-
3 Days Left: Coordinating
3 weeks ago
Dublin, Dublin City, Ireland Firstaff Personnel Consultants Ltd Full timeOur client, who has their head office located in Santry, Dublin, has an exciting opportunity for an experienced Co-ordinator / Planner Administration at the Dublin office. The candidate must have excellent interpersonal and communication skills, the ability to work within a team, and a high level of self-motivation.Purpose of the roleOur vacancy is for a...
-
3 Days Left Part Time Customer Service Executive
3 weeks ago
Dublin, Dublin City, Ireland SPEEDECK Part timePart Time Customer Service Executive - Nesta (Part Time)Kylemore, Dublin, IrelandDescriptionPart Time Customer Service Executive VacancyJob Title: Part time Customer Service ExecutiveLocation: KylemoreHours: 20 hours per weekThursday: 16.00pm - 20.00pmSaturday: 09.00am - 17.30pmSunday: 09.00am - 17.30pmBank Holiday Mondays: 11.00am - 16.00pmA successful...
-
3 Days Left: Development
2 weeks ago
Dublin, Dublin City, Ireland Amazon Full timeJob ID: 2778197 | Amazon Web Services EMEA SARL (Irish Branch)Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services...
-
3 Days Left: Duty Manager
2 weeks ago
Dublin, Dublin City, Ireland Teamworx Ltd Full timeJob Summary: Our client is seeking a motivated and experienced Duty Manager to oversee the daily operations of the Bakery Department in a fast-paced supermarket environment. The ideal candidate will have a passion for fresh food retail, excellent leadership skills, and a commitment to delivering high-quality products and customer service.Key...
-
Supervising Pharmacist 3 Days Left
3 weeks ago
Dublin, Dublin City, Ireland Irish Pharmacy Union Full timeWe are currently recruiting for the position of Supervising Pharmacist to join our fantastic team in Ballyfermot.The successful candidate would work four or five days per week, depending on personal preference.Our Store opening hours are:1. Monday to Friday 9am - 6pm2. Saturday 9am - 5pm3. Closed Sunday and Bank holidaysThe rota is flexible with some...
-
3 Days Left General Manager
3 weeks ago
Dublin, Dublin City, Ireland Cpl Healthcare Full timeOur client is a well-known builders' provider who is recruiting for general managers for their branches based in Dublin.The successful candidate will be responsible for managing staff, budgets, and overall operations, with a focus on driving sales, developing strategies for growth, and ensuring the highest levels of customer service and satisfaction.Key...
-
Customer Experience
2 days ago
Dublin, Dublin City, Ireland Fields Retail Limited Full timeAt Fields Retail Limited, we're seeking a skilled Customer Experience & Sales Development Professional to join our team.Job DescriptionWe're looking for a sales-focused individual who can deliver exceptional customer service while driving revenue growth. As a key member of our team, you'll be responsible for engaging with customers, following up on leads,...
-
3 Days Left Operations Engineer
3 weeks ago
Dublin, Dublin City, Ireland Amazon Full timeOperations Engineer, AWS Managed ServicesAmazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Support team, you will be at the forefront of...
-
3 Days Left Customer Support Specialist, French
3 weeks ago
Dublin, Dublin City, Ireland Rippling Full timeRippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.Take onboarding, for example. With Rippling,...
-
Sales and Customer Experience Coordinator
2 days ago
Dublin, Dublin City, Ireland Fields Retail Limited Full timeAbout the RoleWe're looking for a motivated and results-driven Retail Sales and Engagement Assistant to join our team at Fields Retail Limited. In this key role, you will be responsible for ensuring a seamless shopping experience for our customers, handling customer queries, resolving complaints, and contributing to the company's overall sales...
-
3 Days Left DevOps
2 weeks ago
Dublin, Dublin City, Ireland KOREC Group Full timeAt Soarvo, we are transforming the way drone operators, surveyors, industries, and government agencies harness geospatial data.Our cutting-edge platform makes geospatial intelligence accessible to everyone—empowering industries, businesses, and individuals to unlock its transformative potential without requiring advanced technical expertise or...
-
3 Days Left Product
2 weeks ago
Dublin, Dublin City, Ireland ABB Schweiz AG Full timeProduct & Sales Support SpecialistAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.This position...
-
3 Days Left Store Manager
3 weeks ago
Dublin, Dublin City, Ireland KIKO MILANO Full time*NEW STORE OPENING*The Store Manager is our KIKO Ambassador responsible for driving customer experience, sales, and business KPIs for the store in line with the KIKO Brand Strategy by leading and coaching the staff and ensuring all procedures are managed and adhered to.MAIN RESPONSIBILITIES - Store Manager:PEOPLE MANAGEMENT1. Create and maintain conditions...
-
3 Days Left Scala Developer
3 weeks ago
Dublin, Dublin City, Ireland CPL Full time· Dublin – 2 days onsite per month· Permanent· Strong package of offerGlobal Investment Bank based in Dublin City Center is looking for an experienced Scala Developer to join their team. They are open to mid to senior level candidates with 3-5+ years of experience.We are looking for a Scala developer in our Technology Group which is...
-
3 Days Left: Sales Representative
2 weeks ago
Dublin, Dublin City, Ireland TieTalent Full timeBusiness Developer / Sales Development RepresentativeOur Sales Representatives are vital for our business to grow. You will need to build strong relationships with existing and potential new account holders to gain new accounts through a variety of methods in order to achieve and exceed targets. It is down to our Sales Representatives to ensure that the...
-
3 Days Left) Support Engineer
7 days ago
Dublin, Dublin City, Ireland Amazon Full timeJob ID: 2910480 | Amazon Development Center (Romania) S.R.L. - A91The Compliance Shared Services (CoSS) organization's mission is to build shared services for managing regulations. The SPIDER (Streamlining Planning, Deployment and Post-Release) team within CoSS is responsible for the technical infrastructure and tools to proactively identify and resolve...