User Operations Lead

2 weeks ago

Dublin, Dublin City, Ireland OpenAI Full time
The Customer Support Engineering team is dedicated to solving some of the most complex problems faced by our diverse customers, ranging from early-stage startups to established global enterprises. Our mission is to ensure developers and enterprises can reliably build mission-critical solutions using OpenAI models. We provide technical guidance, troubleshoot complex issues through support tickets and Slack messages, and partner closely with Technical Success, Product, and Engineering teams to resolve challenges and deliver the best possible customer experience at scale. By supporting customers in maximizing value and adoption, we help them deploy our highly-capable models effectively and successfully.

About the Role:

As a User Operations Team Lead at OpenAI, you will play a critical role in overseeing a dynamic team of Customer Support Engineers. Your leadership will ensure that team members are well-supported and able to perform at their highest potential. You will conduct performance reviews and manage general performance, fostering a culture of excellence and collaboration within and across teams.

This role is based in Dublin. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

Key Responsibilities:

1. Team Leadership & Development: Lead and support a team of customer support engineers, ensuring they have the tools, guidance, and mentorship needed to excel. Foster a high-performance culture by removing operational roadblocks, coaching team members, and investing in upskilling initiatives.
2. Performance Management: Conduct regular performance reviews, provide actionable feedback, and implement tailored development plans to enhance both individual and team growth, driving excellence across the board.
3. Cross-Functional Collaboration: Act as a bridge between the team and other departments, facilitating seamless communication and ensuring collaborative success on cross-functional initiatives.
4. Project Ownership: Oversee and actively contribute to user operations projects, representing the generalist teams in leadership discussions and ensuring the successful execution of key initiatives.
5. Strategic Planning: Contribute to the development of innovative strategies that drive the efficiency, scalability, and growth of the user operations team, aligning with organizational goals.
6. Customer-Centric Problem Solving: Partner with engineering teams to resolve complex customer issues, while generating valuable insights to inform product development and GTM strategies.
7. Escalation & Representation: Handle escalated customer or partner engagements with professionalism, ensuring OpenAI is well-represented in challenging situations and complex builds.

Qualifications:

1. More than 5 years of leadership experience, ideally in a Support, IT, Engineering, or similar environment.
2. Strong interpersonal and communication skills, with the ability to inspire and motivate a team.
3. Excellent project management skills, with a track record of successfully leading cross-functional projects.
4. Strategic thinking with the ability to contribute to high-level planning and decision-making.
5. A collaborative mindset with the ability to work effectively across various departments.
6. Familiarity with data science concepts and the ability to translate complex data insights into actionable business strategies.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or any other legally protected status.

For US Based Candidates: Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.

At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

#J-18808-Ljbffr

  • User Operations Lead

    3 days ago

    Dublin, Dublin City, Ireland OpenAI Full time

    About the Team The Customer Support Engineering team is dedicated to solving some of the most complex problems faced by our diverse customers, ranging from early-stage startups to established global enterprises. Our mission is to ensure developers and enterprises can reliably build mission-critical solutions using OpenAI models. We provide technical...

  • User Operations Generalist

    3 weeks ago

    Dublin, Dublin City, Ireland OpenAI Full time

    User Operations - London, UK and Dublin, IrelandThe User Operations team is central to ensuring that our customers' experience with our products is nothing short of exceptional. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical...

  • User Operations Generalist

    2 weeks ago

    Dublin, Dublin City, Ireland OpenAI Full time

    User Operations - London, UK and Dublin, IrelandThe User Operations team is central to ensuring that our customers' experience with our products is nothing short of exceptional. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical...

  • User Operations Generalist

    3 days ago

    Dublin, Dublin City, Ireland OpenAI Full time

    About the Team The User Operations team is central to ensuring that our customers' experience with our products is nothing short of exceptional. We resolve complex issues, provide technical guidance,and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and...

  • Lead User Acquisition Manager

    3 days ago

    Dublin, Dublin City, Ireland Playrix Full time

    Lead User Acquisition Manager Our marketing team is made up of ambitious and action-oriented individuals who share the goal of building the world's best user acquisition system. We're looking for a Lead UA Manager who will be responsible for purchasing traffic on a large advertising channel. We have а big budget, so you'll have plenty to keep you...

  • Advisory User Researcher

    2 weeks ago

    Dublin, Dublin City, Ireland Avature Full time

    A career in IBM Software means you'll be part of a team that transforms our customers' challenges into industry-leading solutions.Seeking new possibilities and always staying curious, we are a team dedicated to creating the world's leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities...

  • Advisory User Researcher

    3 weeks ago

    Dublin, Dublin City, Ireland Avature Full time

    A career in IBM Software means you'll be part of a team that transforms our customers' challenges into industry-leading solutions.Seeking new possibilities and always staying curious, we are a team dedicated to creating the world's leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities...

  • User Onboarding Manager, Accelerate

    2 weeks ago

    Dublin, Dublin City, Ireland Stripe Full time

    Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering...

  • User Acquisition Manager

    5 days ago

    Dublin, Dublin City, Ireland BlueThrone Full time

    User Acquisition Manager -  Mobile First things first, if you are looking for a fully remote role with flexible hours, unlimited time off, and are based somewhere in Europe or Asia, read on. About BlueThroneOur Expertise: We specialise in turning mobile apps into market leaders, with over 50 million downloads.Our Mission: Elevate iOS and Android...

  • Senior End User Technologies Engineer

    3 weeks ago

    Dublin, Dublin City, Ireland Glanbia Nutritionals, Inc. Full time

    Select how often (in days) to receive an alert:Senior End User Technologies Engineer (12 month FTC)OverviewThe End User Technologies team is the company's most senior advisory group. The EUT Team is accountable for the global strategic development of the End User Technology environment, the definition and implementation of standards/policies, and the...

  • Operations Lead, Data42

    17 hours ago

    Dublin, Dublin City, Ireland Novartis Farmacéutica Full time

    Join Our Team at data42At data42, part of Novartis Biomedical Research, our vision is to empower and inspire Novartis' research and development community in harnessing inter-connected multimodal internal and external data in a securely governed platform.We strive to accelerate additional research across a continuum of research, development and medical to...

  • Operations Lead, data42

    4 days ago

    Dublin, Dublin City, Ireland Novartis Farmacéutica Full time

    Join Our Team at data42At data42, part of Novartis Biomedical Research, our vision is to empower and inspire Novartis' research and development community in harnessing inter-connected multimodal internal and external data in a securely governed platform. We strive to accelerate additional research across a continuum of research, development and medical to...

  • Staff Software Engineer, User Platform

    3 weeks ago

    Dublin, Dublin City, Ireland Boundlesss Full time

    Squarespace is looking for a Frontend Staff Software Engineer on the User & Identity Platform team within the Foundations Platform Engineering group. Teams in the Foundations group develop building blocks and solutions to help accelerate and standardize product design and development. This User & Identity Platform team is responsible for Squarespace's main...

  • Operational Lead

    3 weeks ago

    Dublin, Dublin City, Ireland Marqette Full time

    Job Description:We are recruiting an Operational Lead to join our team at the Marqette. The successful candidate will work closely with our General Manager to drive colleague growth and training.The ideal candidate will possess at least one year of management experience, have an outgoing and friendly personality, and excellent customer service skills. They...

  • Operations Lead

    3 days ago

    Dublin, Dublin City, Ireland Mad Egg Full time

    Operations Lead @ Mad Egg Dublin / Nationwide Why work with Mad Egg? Does this appeal to you?Grow and develop an innovative and people centric restaurant management team Support our mission to deliver remarkable experiences to our people and our customers    Join a fast growing company on the path to become the #1...

  • Operations Lead

    3 days ago

    Dublin, Dublin City, Ireland TEAM HORIZON Remote Work Freelance Full time

    Team Horizon is seeking an Operations Lead on behalf of a biopharmaceutical manufacturer in Dublin. In this role you serve as primary production process owner responsible for New Product Introduction, Life Cycle Management Projects and/or CAPEX projects and established process improvements projects Why you should apply: This is an excellent opportunity...

  • Design & UX Advisory User Researcher Professional Dublin, IE

    3 weeks ago

    Dublin, Dublin City, Ireland Avature Full time

    A career in IBM Software means you'll be part of a team that transforms our customers' challenges into industry-leading solutions.Seeking new possibilities and always staying curious, we are a team dedicated to creating the world's leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities...

  • Operational Lead

    3 weeks ago

    Dublin, Dublin City, Ireland Team Horizon Full time

    Team Horizon is seeking an Operational Lead to serve as the primary production process owner responsible for New Production Introduction, life cycle management projects, CAPEX projects, and established process improvement projects. This role requires in-depth technical and operational knowledge of aseptic drug product manufacturing processes, including...

  • Team Lead

    2 weeks ago

    Dublin, Dublin City, Ireland Cpl Full time

    We are currently looking for an experienced Team Lead to manage our Community Operations Team working onsite on one of the largest Social Media companies in the world. This individual will play an integral part in leading a dynamic and highly skilled team of operations analysts to ensure that best practices are in place to provide high-quality support to...

  • Contract - AWS Operations Lead

    3 days ago

    Dublin, Dublin City, Ireland MUFG Investor Services Full time

    Company Description Experience something Brilliantly Different with a career at MUFG Investor Services. Who are we? In a nutshell, MUFG Investor Services is part of the Mitsubishi UFJ Financial Group, and we partner with over 480 loyal global investment firms to provide them with administration, asset services, banking and fund financing.  We're...