▷ (15h Left) Senior Product Designer - AI Agents

Overview Senior Product Designer for our AI agents team, you will take a systems-oriented approach to define the vision for creating a best-in-class AI automation platform. You will focus on unlocking the full potential of Agentic AI for our customers, making configuration and optimisation simple yet impactful while collaborating closely with other designers in the space to ensure an optimal and consistent end-to-end experience. Your role will be critical to the success and adoption of the AI agents product mission and help solidify Zendesk as a leading and differentiated AI-powered customer service automation platform. You will collaborate mostly with teams in Poland, Germany and Portugal but also distributed teams across AMER, EMEA & APAC.
What You Will Get To Do Live and breathe AI, self-service and adoption, thinking about how to make a product easily adopted, efficiently and impactfully configured — no matter the type of customer.
Partner with the product & engineering teams to research and develop new AI automation and bot capabilities for our customers.
Work across cross-functional teams, partnering with product managers, engineers, researchers and content strategists on developing designs from ideas to execution and ensuring a detailed approach to the design process.
Design interaction models, flows, wireframes, and hi-fidelity mockups that promote ease of use and optimise how customers interact with our products while partnering with other designers on the larger product vision.
Present design solutions to partners and senior executives, defend design decisions, and incorporate feedback into the design cycle.
What You Bring To The Role 5+ years of professional experience in designing consumer or business SaaS applications (enterprise is a plus).
Professional experience designing for a product led growth mindset to optimise for adoption.
Prior experience with designing generative AI powered product experiences and AI enhanced workflows.
Ability to operate in a technical environment and help visualize the impact of technical decisions on the global user experience.
Proactive self-starter comfortable with ambiguity and capable of communicating and prototyping design concepts rapidly at all levels of fidelity.
A solid design process and collaboration mindset, as well as the ability to educate product teams on how to best work with designers.
A strong visual portfolio that showcases your work, provides details of your role on projects, and shows examples of functional designs that you have developed from start to finish.
What’s In It For You? Ownership of the projects you work on and freedom to put your ideas on the table
Being a part of defining new standards in an emerging space
Flexible working hours, cozy offices and the ability to work remotely
Opportunity to learn and grow with a hardworking and passionate team
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

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