Night Manager

1 week ago

Dublin, Dublin City, Ireland The Midland Hotel Full time
Be Yourself - Be Happy

We have a great opportunity for a Night Manager to join the group at Leonardo Hotels.

We want youto support a brilliant and diverse team to deliver excellence to our valued customers across our amazinghotel.

Why come and work for us?

- Earn thousands by referring a friend to work with us
- Stay at one of our Leonardo Hotels UK for a hugely discounted rate and get a reduced rate for friends and family if they want to stay too
- Company Pension Scheme, Life assurance & Wellbeing support
- 28 days holiday entitlement including bank holidays, increasing with service to a maximum of 33 days (we even offer Wedding Leave too)
- The opportunity to work for a well-respected brand where people development is at the heart of our culture
- An array of learning courses in which you can attend - the sky is the limit with your development with us, we nourish your skills and talents to develop leaders of the future
- Leo Points – earn performance based points and use them towards that desired product you've been meaning to buy or hey even that well deserved day off
- Employee of the month earning you a little bonus and fame for that entire month.
- Flexible working hours- shift working is what we do but not split shifts – we want you to have a work-life balance too
- Meals on duty
- Monthly / Quarterly engagement activities - we like to have fun while working hard
- Annual Charity Event Day- we help and support our communities
- Lots of locations in the UK and Ireland which mean that if you want to develop or just fancy a change of scenery, we can help you to move and provide relocation support

Experience we expect:

• Strong Operational knowledge across either Reception and nights departments or even better both.

• Background in branded hotels – so you will understand how we work

• Excellent Customer service skills, standards driven, good organisational skills

• To be able to make decisions in a fast paced environment and to enjoy it

• To be great at up-selling – anticipating customer needs as well as improving the bottom line

• To be able to manage the team and resources available to ensure that the departments are equipped for service via cost controls, stock monitoring and good rota management

• Ability to communicate to and motivate your team providing night to night leadership and direction

• Be able to use computer systems – we use Opera, Workday and Micros.

Your responsibilities will be:

• To plan and ensure the hotel is ready for the days business – preparing for the morning meeting and sharing information with the team

• To be out and about in the hotel, supervising the night to night operation and ensuring exceptional guest service.

• To encourage the team to maximise sales opportunities

• To ensure prompt resolution of customer complaints

• To develop and train the team to be able to deliver their job brilliantly so that we get great feedback from guests

Our Story

Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years'; there's never been a more exciting time to come join us

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