Passenger Services Agent

19 hours ago


Dublin, Ireland Sky Handling Partner Full time

Sky Handling Partner are looking for talented leaders with Check In Experience to join our Delta core team in Dublin Airport
***EXCELLENT CAREER OPPORTUNITIES & BENEFITS PACKAGE***
***Full flexibility required, working primarily on early shifts commencing at 3am***
***Successful candidates must be available to commence training in January 2025***
Benefits of Working with SHP:

- Pension Scheme - Permanent employees with minimum one year service are eligible to join the company pension scheme with excellent contribution rates.
- Employee Assistance Programme - Provides a complete support network to employees and their immediate families with expert confidential advice on matters pertaining to Health & Lifestyle, Legal Information, Home Life and Work Life, 24/7 free of charge.
- Sick Pay Policy - Permanent employees with one year service are eligible to limited sick pay annually.
- Bike4Work Scheme - Permanent employees with one year service are eligible to apply for the Bike4Work tax saver incentive scheme.
- Employee of the Month Rewards, in all departments for above and beyond customer / safety focus.
- Long Service Rewards, for all staff that reach long service milestones.
- Preferential Banking: Bank of Ireland Dublin Airport provide preferential banking personal/car/home loan rates to Sky Handling Partner Employees.

Marsh Insurance Brokers Ireland offer Sky Handling Partner Employees discounted insurance policy rates for:

- Home Insurance
- Motor Insurance
- Travel Insurance
- Gadget Insurance
- Pet Insurance
- Wedding Insurance
- Breakdown Cover
- Car Hire Excess Cover
- Contract These positions will be permanent role with a probation period of 6 months.
- Hours you will be contracted to a minimum of 20 hours per week. You may be required to work additional hours when the operation requires it or in the event of aircraft delays / operational disruptions.

Title: Passenger Service Agent
Reporting to: Terminal Services Manager
Role: To perform the main tasks outlined in a professional and courteous manner, focusing on delivering the highest standard of customer service.
Rules: As per Sky Handling Partner Employment Contract, Company policy and procedures.
Main Tasks – Passenger Service Agent:

- To ensure passengers and their baggage are processed for the correct flight in accordance with established procedures.
- To verify the validity of passengers documentation, with respect to immigration and security considerations
- Ensuring that all passengers are asked the relevant security questions in accordance with the IAA Directives.
- Assisting disrupted passengers in accordance with Supervisor/ Duty Manager instructions and with reference to the carrier’s disruption procedures.
- Attending to the needs of passengers who may require special assistance
- To accurately control the boarding process, so as to be able to confirm the total number of passengers on board with reference to the security and safety considerations.
- To deal with passengers in a positive and friendly manner at all times demonstrating excellent customer service delivery.
- To meet inbound passengers and escort them to immigration through the correct channels.
- To maintain the highest level of grooming standards as per company regulation.
- Report any system errors or procedural issues that you experience to your Supervisor.
- Focus particular attention on avoiding duplicate check-in errors.
- Other duties will be assigned from time to time including assisting in other departments.

Desirable Criteria:

- Delta Airlines leaders with product knowledge and system skills.
- Currently in possession of a valid airport permit.
- Manual Handling Certificate
- Previous experience in an operational environment
- Customer Service experience

Essential Criteria:

- Minimum age requirement 18 years.
- Pass a 5-year security background check and Garda Vetting process
- Provide 2 verifiable references
- Eligible to live and work in the E.U.
- Possess good written and verbal English language skills
- Willing to work a range of shift duties in a 24 hour, 7 day a week operation
- Prepared to adhere to the SHP grooming & uniform standards

Key Performance Indicators:

- Must be fully trained and proficient in the Check-in / Boarding system SABRE.
- Excellent communication skills.
- Excellent Presentation and Grooming
- The ability to work under pressure.
- Punctuality/Attendance.
- Flexibility.

Salary: €15.00 inclusive per hour.
Shift Work Interested candidates will be required to work a range of shift duties in a 24 hour, 7 day a week operation. Shift length can vary between 4 and 10 hours and will include early starts and late finishes.
Sky Handling Partner is an equal opportunities employer
Job Types: Part-time, Temporary
Pay: €15.00 per hour
Benefits:

- Bike to work scheme
- Company pension
- Employee assistance program
- Sick pay
- Wellness program

Application question(s):

- Do you currently hold a GNIB card? If YES, what stamp?
- Are you attending any school/college/classes? If YES, what time do your classes take place?

Experience:

- Check In: 1 year (preferred)

Work Location: In person



  • Dublin, Ireland CPL Full time

    German Speaking Customer Service Agent | Ireland We are looking for a positive person with a can-do attitude to join our team as a Customer Support Technical Agent, this is an entry level role and full training will be provided! We are recruiting for a fluent German speaker who would like the opportunity to work in Ireland! This is a fully remote position,...

  • Restructure Agent

    7 days ago


    Dublin, Ireland Eolas Recruitment Full time

    My Dublin City Centre based client is recruiting for Restructure Agent this is a 6month contract working on a hybrid model. Job Responsibilities Engage directly with customers in arrears to explore and agree on sustainable long-term solutions for mortgage issues. Build strong customer relationships and handle complex arrears situations with professionalism....

  • Outbound Sales Agent

    19 hours ago


    Dublin, Ireland Viking Cloud, Inc Full time

    Outbound Sales Agent Location: Dublin Hybrid Working: In the office every Tuesday, Wednesday, and Thursday. Working from home on Mondays and Fridays. About VikingCloud VikingCloud is the leading Predict-to-Prevent cybersecurity and compliance company, offering businesses a single, integrated solution to make informed, predictive, and cost-effective risk...


  • Dublin, Ireland Europcar Full time

    Car Rental Sales Agent- Dublin Airport. Do you thrive in customer-facing positions and enjoy collaborating within a diverse team? We are looking for a Car Rental Sales Agent at our Dublin Airport location, reporting to the Customer Excellence and Revenue Manager. You will be first point of contact with the customer and will offer our clients an excellent...

  • Ramp Towing Agent

    19 hours ago


    Dublin, Ireland Sky Handling Partner Full time

    Sky Handling Partner are looking for a talented Head Loader with previous experience to join our team at Dublin Airport. Title: Ramp Towing Agent Location: Dublin Airport Reporting to: Ramp Controller Key Performance Indicators · Delta experience desirable · Ability to work well under pressure · Ability to perform at a Strategic Management Level ·...


  • Dublin, Ireland Cpl Healthcare Full time

    We are currently recruiting fluent German speakers to work in Technical Support. This role is an entry-level position as a Customer Support Technical Agent working with German Business to Business (B2B) queries. Full training and support are provided, including support for relocation if coming from abroad. This is a great opportunity for individuals looking...


  • Dublin, Ireland CPL Full time

    We are currently recruiting fluent German speakers to work in Technical Support. This role is an entry-level position as a Customer Support Technical Agent working with German Business to Business (B2B) queries. Full training and support are provided, including support for relocation if coming from abroad. This is a great opportunity for individuals looking...


  • Dublin, Ireland September Consulting Ltd Full time

    Qualified Insurance Agent - New business / Existing Business Location: Dublin Type: Permanent Category: Insurance Base salary: 33K + annual bonus Annual Leave: 25 AL Join a Leading Insurance Broker as an Account Executive Are you ready to elevate your career with Ireland’s largest insurance broker? My client is seeking skilled Account Executives for...


  • Dublin, Ireland Expeditors Full time

    Tasks and Duties - Book vendor invoices - Match amounts in proprietary A/P system to vendor invoices - Prepare and issue schedules of payments - Update vendor statements - Reconcile and resolve problem invoices - Build key relationships with vendors in order to quickly resolve invoice issues - File invoices, statements and any accounting related documents...


  • Dublin, Ireland Ryanair Full time

    Description Do you want to join the best Graduate Programme in Aviation? Joining the the Ryanair Graduate Programme not only means joining Europe’s Largest Airline Group but will give you the opportunity to learn from some of the most commercially astute, financially minded, and creative minds in the airline industry and you will forge relationships for...


  • Dublin, Ireland CPL Full time

    Telesales & Customer Service Representative Location - Dublin Work model - Hybrid Contract type - Permanent, full-time Working hours - Monday to Saturday, Rotating shift (between 8:00am - 8:00pm) At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations worldwide for...


  • Dublin, Ireland Ryanair Full time

    Description Ryanair are currently recruiting a Technical Records Administrator to join the Engineering Team of Europe’s Largest Airline Group. Based in our Head Office in Dublin, this is an excellent opportunity for a recent graduate to gain experience in Europe’s leading airline, working closely with Senior Management responsible for Technical...


  • Dublin, Ireland Firstaff Personnel Consultants Ltd Full time

    Airports Signage and Wayfinding Expert (Tax Free) Responsibilities: - Manage the international airports wayfinding signs inside the 4 commercial terminals and outside (airport roads). - Oversee the passengers' journey and customer experience across all touchpoints. - Provide international standards and best practices for wayfinding, including the use of...


  • Dublin, Ireland Cpl Healthcare Full time

    Telesales & Customer Service Representative Location - Dublin Work model - Hybrid Contract type - Permanent, full-time Working hours - Monday to Saturday,Rotating shift (between 8:00am - 8:00pm) About Us: At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations...


  • Dublin, Ireland Sanderson Recruitment (Ireland) Limited Full time

    Sanderson are partnering with a Semi State to recruit for an exciting permanent opportunity for a Finance Commercial Manager for the Finance Team. The successful candidate must be a qualified accountant, have commercial and business awareness and have a high proficiency in Microsoft suite of products. and they will be responsible for the preparation of all...


  • Dublin, Ireland CPL Full time

    Legal Secretary | Dublin | 30-40K My Client is looking for a Legal Secretary to join their Asset & Debt Recovery Team, based in Dublin 2. This is a great opportunity to work in a progressive Law Firm. Prior experience in a busy and demanding Legal Secretary role is preferred. Key skills and experience: The ideal candidate should have one to two years...

  • Driver

    19 hours ago


    Dublin, Ireland Alliance Automotive Group Ireland Limited Full time

    Alliance Automotive Group (AAG) is a leading distributor of passenger and commercial vehicle parts to the independent automotive aftermarket in Europe. It operates in the United Kingdom, France, Germany, Poland, Spain, Portugal, Belgium, Netherlands and more recently Ireland. The company is a wholly owned subsidiary of Genuine Parts Company (GPC), the...


  • Dublin, Ireland Us Bank Full time

    At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide,...

  • Freight Forwarder

    18 hours ago


    Dublin, Ireland ALS Recruiting Solutions Full time

    An exciting chance to become part of a prominent freight forwarding company has emerged in the Dublin region as a Freight Forwarder. This role presents outstanding prospects for career development and comes with an attractive and competitive salary package. If you are seeking such an opportunity, please read on and submit your application.Remuneration *...

  • Real Estate Course

    5 hours ago


    Dublin, Ireland Courses Full time

    Real Estate Course is a course run by International Career Institute, Dublin. It is a Distance Learning course. For more information about Real Estate Course at International Career Institute, please review the details below. Learners take the role of an employee at the Virtual Realty Agency, a thriving (metaphorical) agency. Content is provided by means of...