Director of Operations
3 days ago
Job Description - Director of Operations (HOT0B9TO)
Job Number:
HOT0B9TO
Work Locations
Conrad Dublin Earlsfort Terrace Dublin 2
WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #2 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE.
The Conrad Dublin is a 5* hotel and part of the Hilton Luxury Division. We aim to offer smart luxury travelers inspiring connections & intuitive service in a world of style. We are one of the best 5* luxury hotels in the country.
“Conrad is Empowering and Bold”
Working for Hilton means you are joining an international company with more than 6200 hotels across the globe and comes with numerous benefits, such as:
- Travel - Up to 30 nights per year at discounted rates and 50% off F&B in Hilton Hotels around the world. Plus up to 70 nights of discounts for your Family and Friends
- Team Member Gym - a dedicated team member gym with free access 7 days a week
- Benekit - Discounted rates for Conrad Teams members across a wide range of High Street retailers
- Development - Hilton has numerous learning & development plans for all types of roles and career paths as well as free access to LinkedIn Learning and Harvard Manage Mentor
- Holidays - 25 days holiday (excl BH) plus long service entitlement of up to 5 additional days
- Maternity & Paternity - Paid leave for those that qualify
- On shift - complimentary meals on duty & uniforms provided
- Health Insurance - part of exec Team Health insurance scheme
- Bonus - Generous MIC bonus scheme (up to 30% of salary)
As a Director of Operations in our hotel, you will be responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and guest satisfaction targets.
The position ensures Hotel Operations meet the brand standards, targets, and exceed customer needs, ensures Team Member satisfaction, focuses on growing revenues, and maximizes the financial performance of the relevant departments while developing positive owner relations.
Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target guest and team members and provides a return on investment.
The Job Role:
- Work in conjunction with the General Manager to actively manage key property issues (including capital projects; customer service; refurbishment)
- Assist the development of meaningful, achievable hotel budgets and forecasts as well as other short and long term hotel strategic goals
- Provide effective leadership to the hotel management team and team members to ensure that KPIs and targets are met and exceeded
- Plan, direct and coordinate the service delivery of all operational departments which include Accommodation, Front of House, Kitchen, F&B, and Facilities in order to meet and exceed guest expectations
- Ensure that costs are controlled throughout the operational departments and results are analyzed regularly to highlight problem areas and take appropriate action to ensure profitability balanced with service standards
- Develop and implement departmental strategies and ensure implementation of the brand service strategy and brand initiatives with particular emphasis and focus on F&B
- Work closely with the rest of the 4D team in a collaborative way that ensures the long term success of the hotel
- To maintain the highest of Forbes standards throughout the year and work with GM and HODs to attain a 4-star rating
- Plan Capital expenditure projects with the GM and then coordinate and execute the same
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions:
- Manage and develop the Heads of Department and other leaders in the hotel to ensure career progression and effective succession planning within the hotel and company
- Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction
- Hold regular briefings and communication meetings with the HOD team
The ideal candidate should have:
- A degree or diploma in Hotel Management or equivalent
- Strong commercial acumen, preferably with experience in Food and Beverage and Rooms Management
- Experience in managing budgets, revenue proposals, and forecasting results
- In-depth knowledge of the hotel/leisure/service sector
- Strong leadership skills to effectively manage and motivate the team to achieve high levels of performance and exceed targets
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