Client Scheduling Associate

3 weeks ago

Dublin, Dublin City, Ireland Cpl Resources - Office Support Full time

My client is looking for someone that has 2+ years of experience in customer service to be a booking specialist within their customer service department in their offices in South Dublin. Tasks Working as part of a team, efficiently and professionally process and log inboundtelephone and email enquiries. Act as a trusted point of contact for all vehicle maintenance and repair requests. Direct vehicles into their preferred supplier network for repairs, finding the rightsupplier for the situation. Build long term proactive relationships with clients and drivers by continuing to build on their professional image and maintaining the high standard of customerservice. Achieve team goals as well as individual targets as outlined by your Line Manager,helping the department deliver on its wider strategy of customer service excellence. Increase customer survey ratings through consistently delivering excellent service andcreative solutions. Handle complaints in line with our policy & procedure, striving for excellent outcomesfor all stakeholders. Manage fluctuating workloads and peaks in volume whilst maintaining exceptionallevels of service. Maintain a high standard of accuracy and compliance in your general administration. You will have opportunities to work with your managers and colleagues on exciting projects to drive our business forwards. Undertake any reasonable role related duties which may be required from time to timeby your Line Manager. Knowledge, Skills & Experience Motor/Fleet industry experience is desirable but not essential we will give you thetools and knowledge to succeed Pragmatic decision-making skills that allow you to take the initiative on processing information received and formulating an appropriate solution. Excellent telephone communications skills, allowing you to communicate effectively with both suppliers and customers in a polite, professional, friendly and diplomaticmanner. Demonstrable record of high achievement & drive with a proven ability to deliverresults. Team player who actively participates in shared objectives and has an enthusiasm andcommitment to work towards team goals. Flexibility and a willingness to carry out a variety of tasks/activities as required to meetthe departments objectives with a team first mindset. Excellent written communication skills allowing you to deliver effective, professionalcommunications. A strong attention to detail enabling a high level of accuracy. Computer literate with an ability to master new platforms and systems. Displays strong interpersonal skills and emotional intelligence, resulting in an abilityto build rapport with clients and drivers. Unwavering time management skills, enabling the management of fluctuatingworkloads through organisation and prioritisation of daily tasks. The ability to see issues through to completion and work to deadlines, appropriately following up on client deliverables. The ability to deal with and build relationships with individuals at all levels of thebusiness, leaving you seen as approachable and willing to get involved #CplOS25 Benefits: Parking Bonus

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