Head of Membership

1 week ago

Dublin, Ireland Executive Edge Full time

Head of Membership / Trade Representative Body (Dublin 2) Our client is a long established representative body supporting members through advocacy, networking, advice and sector-wide initiatives. They are seeking a Head of Membership to join their team and drive growth and modernisation. Salary: €75K - €80K plus potential bonus and excellent benefits. The Role: The successful candidate will be a strategic and collaborative leader with a strong understanding of member needs, stakeholder management, and service delivery. Design and deliver on the strategic goals of the organisation Membership Strategy & Growth Develop and implement a membership strategy aligned with organisational goals. Identify opportunities for growth across the greater Dublin region. Monitor membership trends and use data to inform strategic decisions and growth initiatives. Oversee the delivery of a range of high-quality member services aligned with member needs Collaborate with colleagues to ensure members are regularly engaged through newsletters, events, surveys, and campaigns. Work with Head of Communications & Marketing and events teams to develop tailored engagement initiatives. Design and deliver member materials and collateral to ensure ongoing engagement and connection. Drive a data-driven, technology-led approach to member services and engagement. Manage the associations CRM system to ensure accurate member records and reporting. Ensure all member lists and communication channels are maintained and accurate records are maintained of all suppliers. Use data analytics to track engagement, retention, and satisfaction. Ensure compliance with all relevant regulations e.g. data protection Onboarding & Retention Streamline and manage the onboarding process for new members including the collection of member fees. Develop retention strategies and renewal campaigns. Advisory Service Management Lead the relationship with the outsourced member advisory service, ensuring quality, responsiveness, and continuous improvement. Ensure ongoing monitoring of vendor performance by tracking KPIs and SLAs. Act as the main point of contact, building effective relationships with the vendor to drive quality and innovation. Recruit and build relationships with trade suppliers and strategic partners to enhance member value. Oversee contracts and renewals. Collaborate with the Head of Communications & Marketing to ensure members are fully aware of all supplier offerings. Manage relationships with suppliers to maximise upselling, sponsorship and advertising opportunities Prepare membership reports. Contribute to the compilation of the Annual Report, providing membership data, insights and recommendations. The Candidate: Proven experience in a membership or stakeholder engagement role, ideally within a trade association or similar organisation. Strong understanding and experience of CRM systems and data-driven decision making. Experience managing external suppliers, partnerships, and outsourced services. Excellent communication and relationship-building skills. Strategic thinker with a hands-on approach to delivery Skills: Membership / Stakeholder Engagement experience Trade Association Strong CRM systems experience Excellent communication skills see spec Benefits: Excellent pension Potential bonsu Excellent annual leave Health insurance contribution see spec E8710

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