Site Reliability Engineer II

As a Site Reliability Engineer at JPMorgan Chase within the Commercial & Investment Bank's Merchant Services Technology division, you will use technology to solve business problems and leverage software engineering best practices as we strive towards excellence. This role often works independently to execute small to medium projects, but you'll also have the opportunity to collaborate with cross functional teams to continually improve your level of knowledge about JPMorgan Chase's business and relevant technologies.

Job responsibilities

Engage in the design, evaluation, and testing of the Payment platform's resiliency. This is a hands-on engineering position where you will actively participate in every stage of the process.

Executes small to medium projects independently with initial direction and eventually graduates to designing and delivering projects by yourself

Leverages technology to solve business problems by writing high quality, maintainable, and robust code following best practices in software engineering

Participates in triaging, examining, diagnosing, and resolving incidents and work with others to solve problems at their root

Recognizes the toil within your role and proactively works towards eliminating it through either systems engineering or updating application code

Understands observability patterns and strives to implement and improve service level indicators, objectives monitoring, and alerting solutions for optimal transparency and analysis

Required qualifications, capabilities, and skills

Expertise in reliability, scalability, performance, resiliency, security, enterprise system architecture, toil reduction, and other site reliability best practices, with the capability to apply these practices effectively within an application or platform.

Ability to code in at least one programming language (Python/JavaScript/React/Angular/Java)

Experience maintaining a Cloud-base infrastructure

Familiar with site reliability concepts, principles, and practices

Familiar with observability such as white and black box monitoring, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, and others

Emerging knowledge of software, applications and technical processes within a given technical discipline (e.g., Cloud, artificial intelligence, Android, etc.)

Emerging knowledge of continuous integration and continuous delivery tools like Jenkins, GitLab, or Terraform

Emerging knowledge of common networking technologies

Ability to work in a large, collaborative team and demonstrates the willingness to vocalize ideas with peers and managers

Understanding of how to prioritize and adjust work plans to adapt to changes in assigned responsibilities and projects

Eagerness to participate in learning opportunities to enhance one's effectiveness in executing day-to-day project activities

Ability to demonstrate and apply existing and new system processes, methodologies, and skills to contribute to the development of systems

Preferred qualifications, capabilities, and skills

Hands-on experience with cloud-native technologies

General knowledge of Payment platform in financial services industry

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit the FAQs for more information about requesting an accommodation.

About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

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