Account Manager

4 weeks ago


Dublin, Dublin City, Ireland D-EDGE Hospitality Solutions Full time
D-EDGE Account Manager Job Description

At D-EDGE, we simplify hospitality by providing leading-edge cloud-based technology solutions and services to 17,000 hotels worldwide. As a subsidiary of the Accor group, our mission is to make life easier for independent hotels and hotel chains alike.

Our team values are built around four key principles: #PEOPLE FIRST, #OPEN COMMUNICATION, #ADAPTABILITY, and #GO BEYOND.

The Account Manager is the primary point of contact for an assigned portfolio of hotel clients, reporting directly to the Regional Team Leader. This role is responsible for building and maintaining strong relationships with customers, transforming objections into opportunities to enhance service and maximize sales.

Key Responsibilities:
  • Manage and grow a portfolio of accounts across national and international regions.
  • Understand and promote D-EDGE products, ensuring customers take full advantage of them and implement effective KPIs to drive growth.
  • Deliver impactful presentations and effectively communicate with clients, managing complaints and setting clear expectations.
  • Develop and nurture multiple key client relationships with superior customer service.

Requirements:
  • Native or 100% fluent in English; French language skills are also desirable.
  • At least 5 years of experience in revenue management, hotel eCommerce, marketing/sales, or providing services and solutions to hotels in revenue management.
  • Deep understanding of hotel distribution, commercial systems, hospitality industry trends, and market trends in assigned regions.
  • Proficiency in Excel, MS Word, PowerPoint, and Salesforce CRM.
  • Ability to understand and interpret customer needs, proactively communicating with clarity and responsiveness.

Why You'll Love Working at D-EDGE:
  • Incentive plans and employee benefits.
  • Accor Employee Card: discounted hotel bookings.
  • Vendredi: access to a network of certified nonprofits for involvement.
  • Career development opportunities and freedom to choose your career path within the company.

Recruitment Process:
  • Telephone interview with Talent Acquisition Team Lead (45 minutes).
  • First interview with your future manager (60 minutes).
  • Second interview with VP Account Management EMEA (60 minutes).


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