Customer Service
1 day ago
Customer Service & Logistics Development Manager
Are you passionate about supply chain transformation? Do you thrive on building capabilities that drive operational excellence? We’re seeking an experienced leader with a proven track record in logistics and customer service. As our Customer Service and Logistics Development Manager, you’ll play a pivotal role in optimizing our supply chain processes, enhancing customer satisfaction, and fostering innovation. You will have the opportunity to work and lead on our amazing transformation projects, linking up with our internal teams in order to build capability. This role will establish and monitor operational targets, including performance metrics such as logistics cost per kilogram, productivity savings targets, project deliverables, and logistics cost as a percentage of Gross Sales Value.
Based in our European Headquarters in Dublin, Ireland, you will report directly to our Customer Service & Logistics Performance Director. This position will require leadership skills, leading and directing others within a project. This is a hybrid level role, with occasional travel to our sites during the duration of a project. The position offers some great benefits including an annual bonus, extra weeks’ pay in December, company car, share scheme plan, market leading pension, flexible working, 25 days holiday, with options to buy or sell further days This is a wonderful opportunity to collaborate with our wider teams and present to our senior leaders, creating significant visibility within the organisation. Dependent on performance, there are development opportunities within the team, or within the wider supply chain team.
A Taste Of What You’ll Be Doing
1. Improvement opportunities – Identifying opportunities for supply chain improvement, cost optimization, and operational efficiency.
2. Collaboration – Collaborates with cross-functional teams, including procurement, production, logistics, engineering and sales, to develop and execute integrated supply chain plans.
3. Innovation focus – Drives innovation and digitalization initiatives within the supply chain function, leveraging emerging technologies to enhance operational capabilities.
4. Kellanova Work Systems - Own and deploy the work program within the region, lead and coaching Kellanova work system experts, including regional centre of excellence leads and the Kellanova work system leader.
5. Pipeline Management – Builds and sustains the Customer Service and Logistics productivity pipeline for future years.
We’re Looking for Someone With
1. Proven experience within leading supply chain management functions, preferably in the FMCG industry, with a focus on logistics.
2. Strong knowledge of end-to-end supply chain processes, including procurement, planning, production, logistics and distribution.
3. Demonstrated ability to drive supply chain improvement initiatives, resulting in enhanced operational efficiency, cost reduction, and customer satisfaction.
4. Excellent analytical and problem-solving skills, with the ability to gather and interpret complex data to inform decision making.
5. Strong leadership skills, with the ability to inspire, mentor, and develop a high-performing team.
What’s Next
After you apply, your application will be reviewed by a real recruiter, so it may take us a few weeks to get back with you by email or phone. Visit our How We Hire page to get insights into our hiring process and more about what we offer.
Need assistance throughout the application or hiring process? Email European.recruitment@kellanova.com
If you join our team, you’ll be rewarded for the difference you make. Our comprehensive benefits offer you the support you need through your life events, big or small. Visit our benefits page & be sure to ask your recruiter for more specific information.
Get to Know Us
At Kellanova, we are driven by our vision to be the world’s best-performing snacks-led powerhouse, unleashing the full potential of our differentiated brands and our passionate people. Our portfolio of iconic, world-class brands include Pringles, Cheez-It, Pop-Tarts, MorningStar Farms, Special K, Krave, Zucaritas, Tresor, Crunchy Nut, among others.
Kellanova’s Culture of Best means we bring our best to all that we do in pursuit of our vision to be the world’s best performing snacks-led powerhouse. Our culture celebrates boldness and empowers our people to challenge the status quo, achieve results, and win together.
Our focus on Equity, Diversity, and Inclusion (ED &I) enables us to build a culture of belonging where all employees have a place at the table and are inspired to share their passion, talents and ideas to work.
Kellanova is an Equal Opportunity Employer that strives to provide an inclusive work environment, a seat for everyone at the table, and embraces the diverse talent of its people. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law. For more information regarding our efforts to advance Equity, Diversity & Inclusion, please visit our website.
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