Customer Service Manager
4 hours ago
Join this dynamic team focused on delivering better nutrition for every step of life’s journey
Glanbia Performance Nutrition are the world’s leading premium sports nutrition company with brands such as Nutramino, Optimum Nutrition, BSN, Isopure, Body & Fit, thinkThin and Levlup, each with its own unique brand essence. With over 2,300 employees and a direct presence in 32 countries worldwide, we are a truly global organisation.
We are a values-led organisation focused on driving sustainable business performance the right way. From our business model to our culture, we live our values in everything we do. As we continue to build and grow the leading, most innovative kind of performance Nutrition Company, one of our key values is passion for our Customers and Consumers.
With the brightest minds in Commercial, Marketing, Product Supply, Finance, HR and Customer Service who have made us the business we are today, GPN continues to seek out those who are focused on building their career.
Are you ambitious with a “winning together” mindset? A natural collaborator who enjoys taking risks and working in a challenging hyper-growth environment? If the answer is yes, we would love to talk to you about joining GPN.
The Opportunity
We are looking for a Customer Service Team Manager who is passionate about the sports nutrition industry and also able to operate effectively within this scale and pace of change/business growth. Specifically, you will be a key contact for all Customer Supply Related Queries, expedite and capture Customer Orders whilst managing revenue recognition.
- Responsible for all internal and external customer orders (Including Export) processed accurately on SAP
- Main point of contact for internal and external customers
- Help develop and implement a continuous improvement strategy, ensuring customer relationships and experiences are enhanced and reinforce best practices in regards to customer interaction and service
- Manage OTIF for high priority customers
- Be cost effective and recover costs where possible
- Working closely with the Planning Team to ensure highest levels of order fulfilment
- Work closely with our 3rd party providers and logistics team to ensure all deliveries are completed on time
- Manage relationships with Commercial, Supply Chain and financial teams
- Provide leadership, ongoing development, and support the wellbeing of the Customer Service Team
- Management of Revenue for Orders per month, half year and year end
- Active Participant in ensuring successful Month End, Quarter End and Year End Delivery
- Ensure Customer Data is accurate on SAP
- Generate and report key metrics & manage relevant department reports
- Responsible for accuracy of Open Orders & Revenue Report
- Monitor and resolve EDI queries, IDOCs and disputes
- Super user for SAP, Business Objects and Excel
- Experience of working with Amazon and Amazon chargebacks
- Support Head of Customer Operations in all areas of Customer Service
The Skills you will bring to the team
- Third level qualification in Business Studies, Customer Services or Supply Chain
- Excellent commercial awareness with experience of working within a FMCG or related environment
- Ability to manage operational levels of Customer Service, whilst managing numbers and reporting revenue
- Proven track record of working in a Customer Service role
- Detailed Understanding of key Customer Service Metrics, Processes and Systems
- Experience in Change Management and leading others to embrace change
- Knowledge of Export compliance and Export Documentation
- Experience of working within manufacturing or a fast-paced environment ideal
- Excellent Sales Order Processing and Microsoft Office
- Ability to work to tight stressful deadlines.
- Ability to handle multiple priorities.
- Getting up to speed with the business, its products, and the speed of growth
- Partnering with the other departments to achieve results.
- Effective change management
- To affect the development, improvement and automation required within the department.
- High energy, high creativity but ability to work through the basics too
- Results orientated and creative problem solver
- Ability to work under own initiative
- Strong motivational skills
- Excellent communicator and influencing skills
- Ability to work to stretching targets in a dynamic industry
- Attention to detail and a customer care focus
- Experience in FMCG environment
- Experience of working with Amazon and Amazon Chargebacks
- Embrace our value ‘Sense of Fun’
If you think you have what it takes, but don't necessarily meet every single point on the job description, please apply
Where and how you will work
The opportunity will be based in Dublin, with hybrid working arrangements available through our Smart working model which allows you a greater choice in how you work and live, giving you a better work-life balance.
What we would like to offer you
The opportunity to develop your career on a global stage, continuous learning through an on-demand learning platform, and a competitive compensation package including staff discounts, generous family leave policy, health plan, pension.
About Glanbia
The Glanbia Group comprises three divisions: Glanbia Performance Nutrition, Glanbia Nutritional's, and Joint Ventures. Collectively and with our partners we offer an incredible breadth of expertise in nutrition. We employ a team of 6,000 people, work with global food and beverage companies, and sell our award-winning and market-leading products in 130 countries worldwide.
At Glanbia, we celebrate diversity, because we know that our individual strengths make us stronger together. We welcome and encourage interest from a variety of candidates, we will give your application consideration, without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
At Glanbia, our culture celebrates individuality, knowing that together we are more.
#J-18808-Ljbffr
-
Customer Service Advisor
1 day ago
Dublin, Ireland JS3 Recruitment Ltd Full timeOur client are looking for a positive, friendly and proactive individual to join their new Customer Service team in their new Dublin office. You will be the first point of contact for customers in-person, online and via telephone, assisting with customer queries while maintaining the exceptionally high level of service we provide.The successful candidate...
-
Customer Service Advisor Dublin
1 day ago
Dublin, Ireland National Express Group PLC Full timeAirside Transport Services is one of our newest ventures and this role is an exciting opportunity to develop and grow our fledgling business into a major part of our new premier parking service at Dublin Airport. We are hiring for full time Customer Service Advisors to join our diverse and dynamic team to support the elevation of the overall airport...
-
Dublin, Ireland CPL Full timeTelesales & Customer Service Representative Location - Dublin Work model - Hybrid Contract type - Permanent, full-time Working hours - Monday to Saturday, Rotating shift (between 8:00am - 8:00pm) At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations worldwide for...
-
Customer Service Specialist |Hybrid
9 hours ago
Dublin, Ireland Cpl Healthcare Full timeMy candidate in the life science industry is looking to recruit a customer service specialist in their offices in City West working on a hybrid model after training is completed. This position is responsible for managing customer requests for quotes, part builds, and order fulfilment, including pertinent status updates and proactive communications necessary...
-
Customer Service Engineer
1 day ago
Dublin, Ireland Siemens Healthineers Full timeJoin us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your...
-
Customer Service Advisor
1 day ago
Dublin, Ireland Sky Full timeJoin Sky as a Customer Service Advisor in our Dublin contact centre earning €30,015 per annum plus bonus and benefits It's our people that make Sky a truly exciting and inclusive place to work - a place where you can be yourself and let your skills shine. Our contact centres have embraced hybrid working which means you can split your time between home and...
-
Customer Service Specialist
15 hours ago
Dublin, Ireland Collins McNicholas Recruitment Full timeMy client based in Citywest, Co Dublin is seeking a proactive and detail-oriented Customer Service Specialist (CSS) to manage the end-to-end quote-to-cash process primarily for a manufacturing site, with occasional support across multiple locations. This is a hybrid role with 2 days from home and 3 days on site. The CSS will work closely with customers, the...
-
▷ Urgent Search! Customer Support Engineer
23 hours ago
Dublin, Ireland ANAM Technologies Ltd Full timeCustomer Support Engineer (Deployment/Managed Services) The Company has a new and exciting opening which offers a great opportunity to learn and work in a dynamic and emerging technology sector. The successful candidate will also have the opportunity to interact with an excellent group of technologists as well as some of the world’s most advanced Mobile...
-
Dublin, Ireland CPL Full timeOur client is a large medical equipment supplier based in Finglas and are currently expanding their team and seeking a Customer Service Team Advisor on a full-time, permanent basis The Customer Service Advisor works as part of the Customer Service team and is required to provide customer service support to the organization by dealing with queries from...
-
Customer Service Grad Programme 2025
1 day ago
Dublin, Ireland Ryanair Full timeDescription Do you want to join the best Graduate Programme in Aviation? Joining the the Ryanair Graduate Programme not only means joining Europe’s Largest Airline Group but will give you the opportunity to learn from some of the most commercially astute, financially minded, and creative minds in the airline industry and you will forge relationships for...
-
(Urgent Search) Telesales
23 hours ago
Dublin, Ireland Cpl Healthcare Full timeTelesales & Customer Service Representative Location - Dublin Work model - Hybrid Contract type - Permanent, full-time Working hours - Monday to Saturday,Rotating shift (between 8:00am - 8:00pm) About Us: At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations...
-
Service Delivery Manager
7 days ago
Dublin, Ireland Auxilion Ireland Ltd Full timeService Delivery Manager Place of work: On-site Park West, Dublin 12 + Clients Site /Duration: Permanent / Hours of work:Monday to Friday Office Hours. About the Company and the Role: Auxilion is a leading provider of IT outsourcing and IT Managed Service solutions. As part of the Auxilion organisation you will work directly on a client site responding to...
-
Service Delivery Manager
1 day ago
Dublin, Ireland Cubic Telecom Full timeThe Company Cubic Telecom delivers innovative connected software solutions to automotive, agriculture, and transport manufacturers. Its scalable solution enables a multitude of revenue-generating services, combining real-time analytics supported by global connectivity and regional regulatory compliance in 190 countries. Cubic's global connected software is...
-
Service Operations Manager
1 day ago
Dublin, Ireland The Recruitment Company Full timeHybrid working - DublinTelecommunications experience is critical€80k - €85k base + 10% bonus + pensionWe are looking for a highly skilled and motivated Service Operations Manager to join a telecommunications service provider. You will lead a team of project managers, coordinators, and field staff to deliver outstanding service within defined SLAs, while...
-
Service Management Consultant
9 hours ago
Dublin, Ireland Irish Life Group Services Limited Full timeHybrid role based in our City Centre offices What we offer We have embraced a hybrid working model for most of our positions, which means that you can enjoy a balanced approach of working from home for part of the week and working from the office for the remainder of the week. We offer a comprehensive benefits package including competitive salaries and...
-
Service Delivery Manager
7 days ago
Dublin, Ireland Collins McNicholas Full timeJob Opportunity: Service Delivery Manager We are seeking a Service Delivery Manager to join our team in Dublin, working a flexible hybrid schedule (2/3 days per week remote). This role focuses on successfully delivering installation, commissioning, and maintenance services across our product portfolio. Youll drive efficiency and optimize processes to ensure...
-
Dublin, Ireland CPL Full timeAs a Customer Service and Operations Representative, you will play a crucial role in ensuring a seamless and positive experience for our customers throughout the rental process. You will be responsible for managing customer enquiries, processing rental transactions, and overseeing operational aspects to guarantee the efficient functioning of our rental...
-
Customer Marketing Manager
15 hours ago
Dublin, Ireland Gamblingindustrynews Full timePokerStars, part of Flutter International, is seeking a Customer Marketing Manager to join its Marketing team. This role reports to the Head of Customer Marketing and offers an exciting opportunity to be part of the world’s leading poker brand within Flutter Entertainment, the world’s largest gaming organization. The successful candidate will be...
-
Customer Success Manager
1 day ago
Dublin, Ireland GreenJobs Ltd Full timeLewis Davey are working with a world leader in energy supply, management services, and electric mobility, fostering electrification. They support customers throughout their energy transition by developing value-driven solutions, providing electricity and innovative, integrated energy services to over 61 million customers worldwide—households, small...
-
Dublin, Ireland Oliver James Associates Ltd. Full timeOliver James have partnered with a leader in the credit servicing industry to recruit for a Customer Service Executive. This hire will be joining an established team and delivering exceptional customer service on the early arrears team. It's important to note that this role is a 6 month contract; however, the successful candidate will have a strong...