Expansion Account Executive

3 days ago

Dublin, Ireland Tbwa ChiatDay Inc Full time

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-assisted technology, it’s like having a team of expert researchers right at your fingertips.

Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at surveymonkey.com.

What we’re looking for:

As an Expansion Account Executive, you will be responsible for selling SurveyMonkey’s enterprise product suite to two key customer segments:

- Existing Departments within an Existing Customer: You’ll look for ways to help our existing users get more value from SurveyMonkey by selling them additional services, integrations, and seats.
- New Departments within an Existing Customer: You’ll find new buyers/departments inside existing customers where we are already doing business and have a contractual agreement.

What you’ll be working on:

- Full-Cycle Selling: Own the entire sales process from initial outreach and prospecting, to solution-based consultative positioning, negotiation, and close.
- Strategic Prospecting with Customer Accounts: Use ZoomInfo, Outreach, and other tools to identify new relationships within our existing customer Accounts.
- Consultative Approach: Employ a solution-oriented, consultative selling style informed by the Sandler selling methodology and the MEDDPICC qualification framework. You’ll uncover customer needs, map SurveyMonkey’s capabilities, and articulate clear value.
- Deal Management: Leverage Salesforce and Gong to track deal progress, forecast accurately, and continuously improve based on deal insights and feedback.
- Territory & Pipeline Management: Organise and prioritise effectively to achieve quota, manage a large account base, and maintain a healthy pipeline.
- Continuous Learning & Improvement: Stay informed about industry trends, competitive landscape, and evolving customer needs. Incorporate feedback, embrace coaching, and learn from every win or loss.

We’d love to hear from people with:

- Proven Success in Sales: 1-5+ years of full-cycle B2B sales experience, ideally in SaaS but not required. We often sell to Marketing, HR, and IT departments.
- Pipeline Generation: Experience building pipeline with Customer accounts through various sources (outbound value selling and first meeting generation, inbound marketing leads, product driven leads, customer success driven leads, etc).
- Familiarity with MEDDPICC: Demonstrated success applying MEDDPICC or a similar methodology to close deals with multiple stakeholders.
- Tech Stack Proficiency: Experience using Salesforce (CRM), Outreach (sequencing), Gong (conversation intelligence), and ZoomInfo (prospecting).
- Excellent Communication & Presentation Skills: Ability to demonstrate history of engaging senior-level stakeholders with confidence and credibility.
- Adaptability & Business Acumen: Experience building business cases with prospects, developing Champions, and creating Mutual Action Plans to win business.

We know the confidence gap and imposter syndrome can get in the way of meeting great candidates, so please don’t hesitate to apply — we very much value the attributes described here even if your past experience isn’t a perfect match.

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from a SurveyMonkey office up to 1 day per week.

#LI - Hybrid

SurveyMonkey is a place where the curious come to grow. We’re building an inclusive workplace where people of every background can excel no matter their time zone. At SurveyMonkey, we weave employee feedback and our core values into everything we do to create forward-looking benefits policies, employee programs, and an award-winning culture.

Our commitment to an inclusive workplace

SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

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