Customer Success Manager

Customer Success Manager

Application Deadline: 1 December 2025

Department: Revenue Management

Employment Type: Full Time

Location: Ireland

Reporting To: Marc Evans

Description

Bizimply is a workforce management platform designed to streamline operations for businesses in the hospitality, retail, and leisure industries. Founded in 2012 and with over 5000+ customers globally from retail giants like Vodafone, to beloved brands like Costa Coffee, Pret, Insomnia and KFC.

The Bizimply platform provides a comprehensive suite of tools that enable businesses to efficiently manage their workforce, including scheduling, time and attendance tracking, task management, HR and performance reporting. By centralising these functions in one user-friendly interface, Bizimply helps businesses save time, reduce administrative overhead, and improve overall operational efficiency.

As a Customer Success Manager you will be part of the Customer Success Team at Bizimply. The CS team manages the customer journey and experience from the day they become a customer. Providing training, support and recommendations, you will play a key role in the satisfaction and retention of our customers. Empower our customers to use Bizimply to its full value, and help grow their business by providing personalised and trusted support. As a key point of contact for customers via email and phone call, you will serve as a key contributor to the success of Bizimply as we continue to foster our vision of being one of the leading team management platforms.

We’re building an inclusive work environment that is representative of the diverse industry we have the pleasure of serving and encourage candidates from all backgrounds to apply.

Key Responsibilities

- Build customer relationships to effectively understand their problems and identify ways Bizimply can solve them.

- Adopt a consultative upselling approach to engage with customers, demonstrating how specific product features can address their challenges, improve efficiency, and drive additional value for their business.

- Help customers manage their Bizimply account – mergers, uploads, edits, etc.

- Anticipate customer needs based on personas/feature use/business type.

- Manage feature requests and work cross‑functionally with our Product team to solve customer problems.

- Educate customers on basic product training, creating training materials and videos that help new customers use Bizimply to its fullest potential.

- Proactively track requests and commonly occurring issues, identifying and reporting software bugs to the appropriate teams.

- Develop and execute a proactive renewal strategy to maximise customer retention and revenue growth by creating personalised renewal plans for each client.

What You Bring:

- Over 2+ years of prior experience in a customer success role, ideally in SaaS.

- Previous experience working in hospitality/retail.

- Strong written and verbal communication skills – you will be the main point of contact for customers and be able to communicate clearly and effectively to address their questions and concerns.

- Experience working or interacting with various web and mobile apps with the ability to troubleshoot customer issues effectively.

- Resilience and resourcefulness using available tools and finding the best approach to solving problems, leveraging strong attention to detail.

- Ability to learn quickly and stay up to date on new features and product releases.

- Curiosity to learn new things and take on new challenges.

- Take ownership of customer contacts and ensure all necessary steps (investigation, troubleshooting, education, and communication) are completed with both the customers and applicable internal teams.

- The ability to put yourself in the customers’ shoes to fully understand their point of view and address their needs.

Benefits

- Opportunity for career growth and development in a tech‑driven SaaS company.

- Competitive Salary.

- Educational & Continuing Professional Development Support.

- Employer Pension Contributions.

- Employee Assistance Programme for all employees (EAP).

- Paid Maternity & Paternity Leave.

- Permanent Health Insurance & Death in Service Scheme.

- Referral Scheme.

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