[Urgent Search] Onboarding Consultant

1 week ago


Dublin, Ireland Sprout Social Full time

We know experience is built in a number of ways. Even if your background doesn’t match the exact requirements, we encourage you to apply and share any relevant skills in a cover letter. Sprout welcomes all candidates to apply, including those who identify as BIPOC, women and underrepresented genders in tech, LGBTQIA+, parents, veterans, persons with disabilities and people of all faiths.

What you’ll do

Manage customers’ tailored and value-driven onboarding experience that ensures customers are set up for success in achieving their business goals

Proactively support and assist customers throughout their onboarding process, leveraging multiple communication methods like video calls and email, with an unwavering commitment to delivering an excellent customer experience

Manage ongoing onboarding projects with deliverables that are shared with multiple stakeholders

Consistently meet and exceed quantitative goals and exemplify qualitative behaviors that support team members and customers

What you’ll bring
Sprout Social is looking for a highly driven, enthusiastic and tech-savvy Senior Onboarding Consultant to onboard and train new and existing customers. You will be the first point of contact with our new customers and pride yourself on being organized, detail-oriented, and empathetic while providing a stellar customer experience.

The minimum qualifications for this role include:

3+ years of experience in an onboarding/account management/client relationship role in the technology industry

Experience delivering customized and engaging product education sessions via web conference software with a focus on adoption of the tool, helping customers to solve problems that aren’t always straightforward (or the equivalent professional experience in adult education)

In-depth knowledge of social media platforms and a general understanding of the social media industry

Fluency in French

Preferred qualifications for this role include:

Fluency in additional languages - Arabic preferrable

Able to identify and align a customer’s goals and objectives with Sprout’s value, capabilities, and solution

Understanding sophisticated use cases for social media strategy, such as influencer marketing and customer care

Superior organizational skills

Excellent and confident communication skills, both written and verbal

Experience mentoring/training new team members

How you’ll grow
Within 1 month, you’ll plant your roots, including:

Complete Sprout Social’s 3-week new hire training & onboarding program remotely through pre-recorded webinars. You’ll gain a broader understanding of our products and how your role fits into the organization.

Pass your Sprout certification

Pass your mock call certifications with your mentor and your manager

Shadow Customer Success Manager and Onboarding Customer Success Managers’ calls to learn success strategies and positioning

Within 3 months, you’ll start hitting your stride by:

Complete the new hire mentor program, showing successful command of the Sprout product and how to drive customers towards success with the tools

Work up to full funnel of about 50 customers

Have a marked impact on product adoption levels for customers that you engage with

Within 6 months, you’ll be making a clear impact through:

Meet agreed-upon goals and targets relating to activity levels, product adoption

Begin to expand customer type in terms of size, industry, location etc.

Within 12 months, you’ll make this role your own by:

Continue to meet and exceed goals and targets relating to daily activity and product adoption, in addition to positively influencing customer retention

Obtain (solicited and unsolicited) peer and customer feedback

Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.

Our Benefits Program
We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes:

Insurance and benefit options that are built for both individuals and families

Progressive policies to support work/life balance, like our flexible paid time off and parental leave program

High-quality and well-maintained equipment—your computer will never prevent you from doing your best

Wellness initiatives to ensure both health and mental well-being of our team

Ongoing education and development opportunities via our Grow@Sprout program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders

Growing corporate social responsibility program that is driven by the involvement and passion of our team members

Beautiful, convenient and state-of-the-art offices in Dublin’s city centre, for those who prefer an office setting

Whenever possible, we want to provide team members the flexibility to work in the location that makes the most sense for them. If you prefer an office setting, this role may be based in our Dublin location. If you prefer to work remotely from another location within Ireland and/or the UK, we will accommodate you as best as possible.

If you are based in another location within EMEA, we aren’t able to hire in your location at this time; however, if you’d like to stay in touch with us in case that changes in the future, please apply and we’ll save your application for possible future consideration.

Sprout Social is a global leader in social media management and analytics software. Sprout’s intuitive platform offers comprehensive social media management solutions, including publishing and engagement functionality, customer care, influencer marketing, advocacy, and AI-powered business intelligence to more than 30,000 brands. Founded in 2010, Sprout has a hybrid team located across the globe. Sprout Social has been recognized as a Glassdoor Best Places to Work, PEOPLE Companies that Care, Great Place to Work Best Workplace for Parents and more.

Sprout Social powers open communication between individuals, brands and communities through elegant, sophisticated software. We are relentless about solving hard problems for our customers and committed to both customer and team success. Our team’s shared belief in Sprout’s mission promotes a culture of openness, empowerment and fun.

#J-18808-Ljbffr



  • Dublin, Ireland Phoenix Search Full time

    Overview Direct message the job poster from Phoenix Search Phoenix Search is a global executive search firm, headquartered in Dublin with offices in Limerick, London and New York. We do not simply fill positions. We partner with boards, investors, and executive teams to solve complex leadership challenges. By combining rigorous research, deep market...


  • Dublin, Ireland Harbourvest Partners (U.K.) Limited Full time

    Analyst, Client Onboarding page is loaded Analyst, Client Onboarding Apply locations Dublin time type Full time posted on Posted Yesterday job requisition id R1937 Job Description Summary For over forty years, HarbourVest has been home to a committed team of professionals with an entrepreneurial spirit and a desire to deliver impactful solutions to our...


  • Dublin Pike, Ireland Kinarden Search Full time

    6 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Kinarden Search Exciting opportunity for a nearly or newly qualified actuary to join a growing actuarial consulting team in Dublin. The role offers exposure to a wide variety of life insurance projects, with the chance...


  • Dublin, Ireland Deel Full time

    Overview Join to apply for the Senior Data Analyst, Onboarding role at Deel . Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform, with AI-powered...


  • Dublin Pike, Ireland GKR Search and Selection Full time

    Overview My client is a leading company seeking a dynamic and experienced Senior HR Business Partner to join their team in Dublin. Responsibilities: Lead employee relations, engagement, and performance management initiatives. Manage recruitment, onboarding, and succession planning. Oversee monthly payroll and ensure compliance with HR policies. Deliver...


  • Dublin, Ireland IT Search Full time

    Overview Senior Java Developer – (You must be in Ireland for this role) We are looking for a passionate Senior Java Developer to join a dynamic, forward-thinking tech team of talented Software Engineers. This is an exciting opportunity to work on cutting-edge microservices architecture with freedom to influence system design and make meaningful...


  • Dublin, Ireland Systems Accountants Full time

    Overview Job role at a leading consulting firm in Ireland, renowned for delivering innovative digital finance transformation solutions and exceptional client service. They are expanding the Enterprise Performance Management (EPM) practice and are seeking a senior Oracle EPM expert specializing in PBCS (Planning & Budgeting Cloud Services) providing...


  • Dublin, Ireland Just Eat Takeaway.com Full time

    Ready for a challenge? Just Eat Takeaway.com is a leading global online food delivery platform. Our vision is to empower everyday convenience. Our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe. Overview About this role: We are looking for a self-motivated...


  • Dublin, Ireland Cpl Full time

    PRINCIPAL RECRUITMENT CONSULTANT – MIDLANDS Cpl are expanding and are looking for a talented and experienced Agency Recruiter, based in the Midlands or relocating to, to join our team, specifically focusing on building a perm/temp Commercial desk from the ground up. This is a permanent, 360 role, with a heavy focus on business development, networking and...


  • Dublin Pike, Ireland Verde Search Full time

    Overview Verde Search are partnering with a highly respected, 'go-to' tax specialist and accounting firm based in south Dublin that have a leading work / life balance combined with an exceptional client portfolio. This is a newly created role to support the both new and existing clients to the firm. You will start off as Tax Assistant Manager and then move...