Spa Receptionist Full-Time

The Powerscourt Hotel, Resort & Spa is currently recruiting for a Spa Receptionist who is highly motivated, well organised and passionate in delivering memorable experiences to join our ESPA team.This role offers a competitive rate of pay, ongoing training and complimentary transport to and from Bray Dart Station. About Powerscourt Hotel Resort & Spa: Powerscourt Hotel Resort & Spa is an award-winning five-star property nestled in the foothills of the Wicklow mountains on the world-famous Powerscourt Estate, whose gardens were voted the third most beautiful gardens in the world by National Geographic. At Powerscourt Hotel our vision is to create extra-ordinary experiences for our guests with our exceptionally talented people. We provide a comprehensive training programme relevant to your new role and our business. We form part of the MHL Hotel Collection, a renowned portfolio of well known, high profile Hotels throughout Ireland and operate under the Marriott International, Autograph Collection. About the role: You will be required to: Greet guests on arrival with a warm and professional friendly manner. Check in and out guests efficiently using the Spa Soft Reservation System whilst adhering to brand standards. Organise scheduling of treatment appointments to maximise use of time and profitability whilst ensuring that the guests needs are of most importance. Maintain a sound treatment and retail knowledge with the ability to accurately describe benefits and prices. Up sell current spa promotions/packages whilst ensuring uptake is recorded accurately. Actively recommend products and provide further consultation to guests to ensure that sales are closed on product recommendations made by the therapists. Obtain and accurately record all relevant guest information including contact details, credit card details and requests/preferences. Prepare all guest correspondence and administration as per brand standards and ensure excellent presentation. Respond to all guest enquiries promptly and efficiently. Provide information on spa facilities during tours including benefits, utilisation instructions and health and safety. Maintain the cleanliness, presentation and organisation of the reception area at all times. Ensure that adequate supplies of all public information material are available and are in immaculate condition. Record and track turn away business and repeat guests through the Spa Software system. Prepare the reception area for the start of the next shift, ensuring all messages are communicated and carry out a detailed hand over. Answer telephones in a professional manner, following ESPA brand standards. Liaise with other hotel departments to ensure guest needs are met and communicated. Maintain a good knowledge of the hotel and facilities available. Responsible for balancing all transactions taken during your shift The Ideal candidate will possess: Strong command of the English Language Excellent Customer Service Welcoming friendly personality and manner Ability to prioritise and organise work Ability to work flexible hours Ability to maintain Hotels standards, policies and procedures always. Maintain high level of cleanliness in the department areas. Ability to work in a fast-paced busy environment. Other duties as required Why join our team: Competitive Salary Additional leave in line with service after two years of service Monthly contribution towards employees Health and Wellbeing after two years of service Complimentary employee bus service to and from Bray Dart station daily Learning and Development with opportunities for career progression Employee Hotel Discounts for Marriott and MHL hotels. Complimentary Car Parking Meals while on duty Employee Recognition Awards Uniform provided and laundered Skills: Excellent Communication skills Ability to work flexible hours Excellent command of the English Language Ability to work in a fast paced environment