Engineering Operations Technician, Data Center Engineering Operations

Engineering Operations Technician, Data Center Engineering Operations

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS Data Centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll interface with a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

The Infrastructure Operations (Data Center) team is the backbone of AWS, supporting the rapidly growing AWS business and customers 24/7. We are committed to maintain the physical infrastructure of AWS, ensuring the standards for operational performance in the areas of safety, security, availability, productivity, capacity, efficiency, and cost.

We are looking for a Data Center Engineering Operations (DCEO) Engineer with experience in critical facilities management, a result-driven individual with strong technical (electrical/mechanical) understanding and the drive and vision to take our data center engineering operations to the next level. The role will report to the DCEO Manager and be responsible for sustaining availability, cost management, risk assessment and mitigation, review corrective and preventative maintenance of critical infrastructure and metric reporting.

Key job responsibilities

1. Participate in a 24/7 rotating shift pattern
2. Assist for the on-site management of contractors, sub-contractors and vendors, ensuring that all work performed, is in accordance with established practices, procedures & local legislation.
3. Maintain performance benchmarks, conduct analyses & prepare reports on all aspects of the critical facility infrastructure operations & maintenance.
4. Generate Change Management requests & Incident Management tickets for events that DCEO are responsible to manage.
5. Work with DC managers (IT) and other business leaders to coordinate projects, manage capacity, and optimize plant safety, performance, reliability, sustainability and efficiency.
6. Contribute to documentation relevant to business & facility operations.
7. Responsible for the installation of the racks and the provision of power/cooling within its constraints.
8. Be involved with the management of both routine maintenance and emergency services on a variety of critical systems such as: switchgear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, etc.
9. Assist in the design, implementation, commissioning and build out of new facilities.
10. Assist with the management of the Facility assets and the provision of infrastructure & inventory asset management.
11. Attend and participate in regular Construction & Operational Meetings as required.
12. Assist with Work Order compliance to ensure all contractual SLA’s are achieved.
13. Interface with Infra Ops teams for day to day operational requirements.
14. Assist in the resolution of any infrastructure engineering or services issue.
15. Delivery of exceptional customer service and satisfaction.

A day in the life

No two days are the same in AWS data centres but, typically, your day will include:

1. Attending operational meetings to foster awareness of important activities across the Melbourne data centre region
2. Mentoring and development of less experienced engineering operations technicians
3. Planning and scheduling of maintenance activities for critical infrastructure
4. Collaborating on solving complex engineering problems impacting critical infrastructure
5. Collaboration with other AWS data centre regions globally

About the team

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Minimum Requirements

1. Degree or technical certification (Military or Trade school)
2. Mechanical/HVAC/Electrical engineering or experience at technician level in a critical environment
3. Experience in a data centre or critical environment
4. Experience with the development of MOPs & SWMS for planned works
5. Familiar with the concepts and interaction of Service Management systems (Problem & Change)
6. Experience with Microsoft Office products and applications

Acknowledgement of country:

In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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