Executive Officer

Overview Executive Officer (Legal Services and Investigation Services) – Financial Services and Pensions Ombudsman (FSPO) provides pay range. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
About the Role The Executive Officer role in the FSPO is a critical role delivering against our statutory remit. The FSPO currently has vacancies for Executive Officers in two divisions. Executive Officers support the organisation’s legal and investigation functions and contribute to the overall strategic objectives of the FSPO.
Key Responsibilities Drafting key complaint documents, including high-quality summaries of complaints, determinations on jurisdiction and other complaint-related documentation, while thinking critically, analysing information impartially, and adhering to fair procedures.
Considering evidence and identifying further information required to assist the review and investigation of a complaint, including compliance with relevant legislation and regulations.
Collecting, collating and exchanging key complaint documents, submissions and evidence with the parties to a complaint.
Carrying out jurisdictional assessments on complaint files.
Progressing an individual workload of complaint files, ensuring that files are progressed efficiently and effectively.
Reviewing and preparing complaint files for adjudication.
Interpreting and applying the provisions of the Financial Services and Pensions Ombudsman Act 2017 (as amended).
Working collaboratively with management to contribute to the division’s objectives and the improvement of the customer journey.
Continuously improving technical knowledge relevant to the role.
Raising queries at division-specific meetings to ensure knowledge sharing and addressing issues arising on complaint files that may affect other files.
Sharing information and learning, including giving training on technical topics and processes to support development of shared understanding and expertise.
Participating in and working within the Performance Management and Development System (PMDS).
Performing tasks as needed, such as being part of a project, working group or committee on Directorate or organisation-wide initiatives; assisting in the management and updating of the FSPO’s Registrar of Providers database.
Managing day-to-day administrative tasks.
Qualifications and Triggers Candidates must, on or before Friday, 17 November 2025:
(i) Have obtained a minimum Level 7 qualification on the National Framework of Qualifications;
OR
(ii) Have obtained in the Established Leaving Certificate Examination a minimum of Grade D (or post 2017 Leaving Certificate O6 grade) at Ordinary level in Mathematics and Irish or English, having obtained a minimum of Grade C (or post 2017 Leaving Certificate H4 grade) in at least five subjects at Higher level; or hold a qualification deemed by FSPO to be of equivalent or higher standard;
OR
(iii) Have passed the first year examination of a course leading to a recognised degree;
OR
(iv) Have completed and passed all examinations in Year 1 of a three- or four-year programme leading to a minimum Level 7 qualification on the QQI National Framework of Qualifications;
OR
(v) Be serving as a Civil or Public Servant with at least two years’ service and have attained at least five subjects in the Leaving Certificate, including Mathematics and Irish or English, with appropriate grades; or have passed an examination deemed acceptable by FSPO as equivalent to the Leaving Certificate.
AND
Meet one of the following two criteria in terms of experience. Candidates must determine which criteria they meet and outline how they meet it in their Application Form. If candidates determine that they meet both criteria, they can outline this on their Application Form.
B1.1 Have a minimum of one year’s work experience in one of the following:
The management of complaints relating to financial services or pensions
Conducting investigations in a statutory complaints-handling body or advising parties in relation to such investigations
The legal, corporate or regulatory environment as it relates to banking, insurance, investments or pensions
OR
B1.2 A minimum of two years’ work experience in one of the following:
Providing advice as it relates to banking, insurance, investments or pensions
Administration in a legal, corporate or regulatory environment
AND
B2. Candidates must demonstrate strong written communication skills and excellent attention to detail, as evidenced by their Application Form.
Previous experience of conducting investigations on behalf of a statutory body;
An understanding of legislation and regulation with an ability to apply this understanding to their work;
Knowledge or experience of consumer protection or complaints handling in consumer services, financial services and/or pensions;
Knowledge or the ability to quickly develop and maintain a good knowledge of the financial service and/or pension landscape including products and the relevant legislation, regulation and codes that apply to those sectors;
Knowledge or experience of the regulatory framework for financial services including pensions in Ireland and/or the EU;
Knowledge and understanding of legal, judicial and fair procedures;
Proficiency in the Irish language.
How to Apply Completed application forms must be uploaded via the portal at https://www.consciatalent.com/fspo no later than 5pm (Irish time) on Monday 17th November 2025.
Applications will not be accepted by any other method, nor if received after the closing date. CVs will not be considered.
If you have any queries about the role, please contact us at fspo@consciatalent.com
Notes Seniority level: Entry level
Employment type: Full-time
Job function: Administrative
Industries: Government Administration
Disclaimer: Referrals increase your chances of interviewing at FSPO. This description is for the Executive Officer (Legal Services and Investigation Services) role in Dublin, Ireland.

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