Change Manager-Hybrid

Zurich Insurance Europe are currently hiring for the position of Change Manager.

The Change Manager actively and visibly leads the implementation and adoption of strategic change management activities across a large business unit or region; or, provides change management services across a program or programs of medium to high complexity, with impact at a regional level. In partnership with Business Change Project Managers, the Project Management Office Manager, and Program Manager.

This role may be available part-time or full-time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.

Your Role

As a Change Manager your main responsibilities will include, but not necessarily be limited to, the following:

- Be the owner of the impact of Business Change on BAU activities in Wexford and Blackrock – in particular ensuring that impacted teams are ready for that impact.
- Carry out Stakeholder Impact Analysis at the outset of projects and update same as required throughout the lifecycle of a project.
- Define the Target Operating Model (TOM) for the change along with the Business Owner and other Senior Stakeholders.
- Understand the impact of the TOM on all business areas and create appropriate Business Readiness Plans to support the move from current Operating Model to Target Operating Model (potentially through multiple iterative Interim Operating Models).
- Carry out Training Needs Assessment and Create Training Plans for the impacted teams.
- Help to define the higher level To-Be Processes with the Business Stakeholders, Business Analysts, and Enterprise Architect.
- Ensure that detailed to-be processes, standard operating procedures, workaround guidance, and call scripts are ready and signed-off.
- Conduct Change Impact Assessments to identify risks and resistance points.
- Own the Business Readiness Sign-Off process with the Impacted Teams.
- Create a Comms Plan to ensure the change is communicated regularly and understood by all resources on the impacted teams.
- Own the coordination of business resourcing where business resourcing is required to perform activities to support project needs e.g. process mapping, UAT etc between business stakeholders and all project managers across all changes facilitated by Business Change.
- Ensure UAT is appropriately resourced, carried out on time, is appropriate and sufficiently detailed and is signed-off on time.
- Owns Business Implementation Planning / Service Introduction for Business Change including new BAU supporting processes are in place such as how incident and problem management will work once the project is completed.
- Identify and implement engagement actions to minimize resistance and maximize buy-in to key strategic change activities.
- Participate in leadership team meetings of a respective organizational area, to provide specialist guidance and planning to enable the implementation of change management objectives such as understanding the implications any given change will have on an organization and how it will be absorbed.
- Track and measure performance against change management objectives (such as employee engagement), reporting facts to the portfolio/program boards, and making recommendations on appropriate actions to mitigate risks and maximize opportunities resulting from the implementation of the new ways of working.
- Work with internal business partners to identify and manage significant risk which may result from, or hinder the implementation of, the new ways of working.
- Work with Project Management Office Managers or Program Managers to incorporate into the portfolio or program operational change readiness and communications plan, necessary communications across the business unit or region in relation to the transition to and adoption of the new ways of workings.
- Communicate regularly with the Zurich Project Professionals community to improve the consistent application of change management standards, their effectiveness and to lead on their evolution.
- Assess maturity levels and capability gaps within the network of change managers to deliver development of skill sets across relevant organizational level, and regularly provide coaching and on-the-job learning for lower level change managers.
- Gather and analyze feedback from employees to continuously improve change initiatives.
- Support with Ad Hoc Project Management and Delivery where required.
- Will also be expected to lead and contribute to Business Change Continuous Improvement activities as BAU activity.

Performance Management Accountabilities:

- Support a diverse functional team, setting objectives, reviewing performance and participating in selection/promotion decisions to ensure that staff have the necessary skills and understanding to deliver the team's objectives.
- Model behaviours that demonstrate commitment to corporate values.
- Create and lead high-performing teams and complete performance management cycle for direct reports.
- Create people management plan to ensure human capability is in place as part of business planning process.
- Resolve significant business issues by creating teams of appropriate internal and external resources.
- Take action to manage own personal development and encourage others to do the same.

Your Skills & Experience

As a Change Manager your skills and qualifications will include:

Preferential:

- Bachelors degree (or equivalent) and 7 or more years of experience in related field.
- Certification in change management from a recognized professional organisation.
- Project Management Professional (PMP) certification or equivalent.
- ZPMF Professional certificate or equivalent.
- ZurichLean Yellow Belt certification or equivalent.

Functional/Technical Capabilities

- Program Management - Proficiency Level Advanced.
- Networking - Proficiency Level Advanced.

Additional Information

Primary work location is Wexford or Dublin based but occasional travel may be required to other Zurich locations.

If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button “Apply online”.

Who we are

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford.

Zurich is a strong brand – with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit.

At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let’s Create a Brighter Future Together.

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