15h Left: Member Services Officer

1 week ago


South Dublin, Ireland Irish League Of Credit Unions Full time

Overview

Capital Credit Union is one of Ireland’s largest and most progressive Credit Unions, with an emphasis on modernisation and digitisation whilst retaining our community and member service ethos. We have approx. 55,000 members serving many parts of Dublin across 8 branches in the South Dublin region. We have a varied and exciting range of products from mortgages to business lending to term deposit accounts, with more planned in the months ahead. We are passionate about our community involvement with activities throughout the year such as Penny Dinners, tree planting, Christmas lights and sports club sponsorship. We want Member Service Officers who will provide best in class service through all our channels – in person, by phone and online, to join our team.

The Role

The successful candidate will efficiently and accurately handle cash & reconcile daily balances. Deal with enquiries and respond to service requests from members in a professional and courteous manner. Be able to explain our products and services to our Members. Preserve the confidentiality of our Members and adhere to all policies and procedures. Have an appetite for learning and development. Saturday work will be required.

Qualifications

- At least two QFA exams successfully completed

- Relevant credit union or financial service experience is desirable.

- Excellent customer service skills along with a friendly personality.

- Experience in handling cash and dealing with the public essential.

- Good IT skills and proficiency in Microsoft Office suite is an advantage.

- Excellent phone manner

Benefits

- Competitive salary package with transparent and structured pay scales

- Exam fees and paid study leave and subsidised study resources

- Continuous professional development opportunities

- Parking

- 2 company days off per year in addition to annual leave entitlement

- Employee assistance programme

- Christmas savings club

- Pension contributions

- Serious illness cover for all staff

Capital Credit Union is an equal opportunities employer. Canvassing will disqualify. Capital Credit Union is regulated by the Central Bank of Ireland. Competitive compensation and benefits package for successful candidates.

Cover letter and CV to recruitment@capitalcu.ie by close of business Friday 17th October 2025.

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