Front office receptionist

The Shannon Springs Hotel has a fantastic opportunity for an experienced Hotel Receptionist to join our expanding team on a full-time basis.
If you are looking to progress to the next step of your career, we would love to hear from you.
What does the role entail?
Greeting and welcoming guests on their arrival into the hotel
Checking in and out guests and ensuring that all information required is recorded
Advising guests of the hotel facilities, including opening hours, service times and of local amenities.
Issuing guests bills, ensuring that they are correct and that payment is processed as per hotel policy
Building on the great relationship with the other departments
Liaising with the accommodation department on regular basis and updating them with relevant information in particular room status
Dealing with enquires, requests and questions in a friendly and professional manner
Following up on Group Bookings, Packages offers etc
Liaising with accounts department and ensuring that billing is accurate and correct.
Planning ahead, checking future business and confirming reservations.
Following up on emails and where necessary make relevant bookings
What are we looking for?
Has previous experience as a Receptionist in a Hotel.
Working knowledge with Hotsoft is advantageous.
Excellent people skills
Is willing to learn something new and not be afraid to ask questions
Cares enough about their new role that they will follow up on queries and enquires
Understands the importance of communication and is fluent in English
Exceptional customer service skills and will represent the hotel professionally at all times.
Have full permission or hold a valid visa to work in the EU.
Note: This role will involve working evenings and weekends.
WHAT WE CAN OFFER YOU:
Weekly Pay
Company funded educational programmes
Shape your career path with us Opportunity for internal career growth, progression & promotion with the GN Group nationwide.
Advanced online training programs through our E-learning personal development platform
Employee Social Events to celebrate our teams success together
Industry leading complimentary meals on duty and barista style coffee
Save money and be healthy with our Bike to work scheme
Xmas savings club
On site parking

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