Revenue Operations Manager
7 days ago
Revenue Operations Manager
Application Deadline: 25 February 2025
Department: Sales
Employment Type: Permanent - Full Time
Location: Wexford
Description
Reporting to the Head of Sales (HOS), the successful candidate’s primary goal is to unify and align the Go to Market operations, systems, and data in the entire revenue cycle to enable predictability of revenue in order to support consistent and scalable revenue growth.
The specific responsibilities of the role are as follows:
Key Responsibilities
1. Support the key Revenue drivers (HOS, CMO and Head of Ops) in achieving the annual revenue targets by gaining alignment of the Go To Market (GTM) functions (Sales, Marketing, Success/Renewals) systems, processes and data.
2. Develop, own and deliver within the financial calendar time frame the detailed Annual Revenue and Costs associated with revenue Budget, incorporating all key budget elements, including but not limited to, product type, territories, sales categories, pricing, sales costs, quotas, commissions, travel, leads, shows, by month, quarter and year.
3. Conduct regular (monthly / weekly) updates and analysis of progress against GTM KPI’s and publish to internal dashboards, reports and updates. Support the HOS as the data owner of the Sales function. Run ad hoc analysis on trends, segmentation and activity to inform leadership decisions on how to scale our sales, customer success, and marketing teams Provide Sales Analytics in the form of salesforce Dashboards, Reports and 3rd party reporting applications.
4. Produce analysis and models to enable scenario planning and to support strategic planning for the GTM team, incorporating both internal data such as volumes, usage, revenue sources, sales funnel, marketing activity and external data such as industry reports, government sources, competitor analysis and other analysis and data sources.
5. Collaborate with our GTM and Finance team on business process innovation, cross-functional collaboration, project and change management, sales planning, compensation policy design, budget planning and legal contracting.
6. Provide sales operational support, including but not limited to data hygiene and enrichment, headcount and capacity management, commission calculations, account and opportunity management, and rules of engagement decisions
7. Provide marketing operational support, including but not limited to inbound lead routing, data hygiene and enrichment and lead scoring
8. Provide customer success operational support, including but not limited to CSAT and other customer health measurement, billing operations, contract management and reporting, and renewal workflows
9. To enable our GTM team to sell efficiently and at speed, enablement of the field teams will require sales enablement, learning & performance management tasks that encompass onboarding, sales & renewal playbooks, streamlining of processes and development
10. Document all GTM processes and procedures, keep materials up to date and ensure that new hires on the GTM team are onboarded and trained on those processes and procedures. Liaise with Sales team members on a daily basis, providing support and guidance on operational tasks.
11. Customise, streamline, manage and build upon the current GTM technology stack – Salesforce, Pardot, Vidyard, Microsoft, Google Apps and more
12. Take ownership of Salesforce CRM application administration, building all process flows, all related reporting and development tasks and maintain a high quality of data within the Salesforce application, including becoming a Salesforce administer, implementing changes to the system where necessary.
13. Oversee the sales funnel and enforce all aspects of salesforce hygiene, assist with streamlining and optimising the progression of inbound and outbound leads through the sales process.
14. Support the HOS as “second in command”, taking responsibility where necessary when the HOS is unavailable and working closely with the HOS to develop the team and achieve the goals of the function. Maintain a high degree of professionalism and represent the HOS at management, board and other meetings when appropriate.
Duties and responsibilities are likely to change with the development of the company and the role and the role holder is expected to have a high level of flexibility, and a willingness and ability to develop new approaches to their work.
Skills, Knowledge and Expertise
Who we are looking for:
- 8+ years of proven experience in a Revenue/Sales Operation Role
- Deep knowledge/experience of using Salesforce. (Pardot or Hubspot experience would be an advantage)
- Background in a startup or scale-up SaaS business.
- Proven ability to support other members of the team as required.
- Outstanding communication skills who can effectively build relationships.
- Active listening skills and an understanding of sales team requirements.
- Contract management, planning and budget management
- Strong problem solving capabilities and a track record of implementing efficient processes.
- Highly organised, good sense of initiative and willingness to roll up your sleeves.
- Strong commercial acumen
Benefits
At Scurri we feel it’s important to hire highly motivated and talented people, make sure they are looked after and to give them the tools and the freedom to get things done. We provide an open and positive work environment while ensuring our employees have the work/life balance they need.
Work is not only challenging but exciting and rewarding as well. We encourage employees to grow and develop throughout their career. Additionally, we definitely like to have fun as well.
Our main requirement is that you follow our values and focus on the mission. For the 5th year in a row, we are proud to be recognised as a “Great Place to Work”
- Based in our new ultra-modern Wexford Town offices.
- Company pension - Matched employer contribution
- Company Health Scheme - VHI
- 22 days annual leave - additional days added with years of service rising to 25
- Annual company day, regular all-company socials
- Social Club
- Paid volunteer time
- Office perks (breakfast / tea & coffee / snacks / lunch and learn sessions/on site gym etc...)
- 9.00 - 5.30pm (4pm finish on Fridays)
- Employee Assistance Program
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