▷ (Urgent) Product Support Specialist (Ireland, Contract)

Product Support Specialist (Ireland, Contract) Dublin, IE
About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the role We are hiring a Product Support Specialist (Ireland, Contract) to join Anthropic. In this role, you’ll be at the front lines of safely delivering AI to the world. By responding to, investigating, and tracking user needs, you will help ensure users have a great experience with Anthropic products.
Contractors in this role will work 9am - 5pm (Irish Time) and will be scheduled to work either Sun-Thurs or Tues-Sat.
Responsibilities: Become an expert in all Anthropic products
Respond to user support cases with a variety of complexity, from simple billing or account questions for individuals to complex, incident-level issues for large businesses
Clearly and empathetically communicate with a wide range of user personas
Prioritize critically and comfortably adapt to an ever-evolving product landscape
Partner with engineers, teammates, and other internal stakeholders to diagnose and resolve user issues, both individually and at scale
Manage on-call tasks for high-urgency user issues with extreme ownership
Work weekend shifts, operating with autonomy and exercising strong judgement in ambiguous situations
You may be a good fit if you: Have experience in product support, preferably in an escalated or enterprise/strategic customer support team
Have worked overnight shifts previously, and/or are familiar with being the sole member of your team online during your working hours
Have demonstrated an ability to thrive in fast-paced, reactive situations while meeting core support metrics targets (e.g. CSAT, SLA, etc.)
Possess strong user empathy and are expert in the lifecycle of a support case; you can read between the lines of a user’s question, put yourself in their shoes, and get at the heart of their needs for a speedy, satisfying resolution
Have crisp but kind written communication skills and a deep care for the details
Enjoy helping others learn about new features and complex concepts
Are persistent and curious; you delight in the hunt of tracking down a bug or issue, and are energized by fixing this for all similar users going forward
Have experience contributing to the foundations of a support team – this is essential, highly valuable, but often unglamorous work
Are proficient at working in a technical environment and are interested in Anthropic’s products
The expected salary range for this position is:
Logistics Education requirements: We require at least a Bachelor's degree in a related field or equivalent experience.

Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship: We do sponsor visas However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn aboutour policy for using AI in our application process
Create a Job Alert
Interested in building your career at Anthropic? Get future opportunities sent straight to your email.
Apply for this job *
indicates a required field
First Name *
Last Name *
Email *
Phone
Resume/CV
Enter manually
Accepted file types: pdf, doc, docx, txt, rtf
(Optional) Personal Preferences
How do you pronounce your name?
Website
Are you open to working in-person in one of our offices 25% of the time? * Select...
When is the earliest you would want to start working with us?
Do you have any deadlines or timeline considerations we should be aware of?
AI Policy for Application * Select...
We believe that AI will have a transformative impact on the world, and we’re seeking exceptional candidates who collaborate thoughtfully with Claude to realize this vision. At the same time, we want to understand your unique skills, expertise, and perspective through our hiring process. We invite you to review our AI partnership guidelines for candidates and confirm your understanding by selecting “Yes.”
Why Anthropic? *
Why do you want to work at Anthropic? (We value this response highly - great answers are often 200-400 words.)
Do you require visa sponsorship? * Select...
Will you now or will you in the future require employment visa sponsorship to work in the country in which the job you're applying for is located? * Select...
Additional Information
Add a cover letter or anything else you want to share.
LinkedIn Profile
Please ensure to provide either your LinkedIn profile or Resume, we require at least one of the two.
Are you open to relocation for this role? * Select...
What is the address from which you plan on working? If you would need to relocate, please type "relocating".
Have you ever interviewed at Anthropic before? * Select...

#J-18808-Ljbffr