Service Delivery Manager

18 hours ago


Dublin, Ireland Methodius Ltd Full time

My client is currently looking for an experienced Service Delivery Manager to join their growing team. You’ll use your technical and management skills in the airline sector to ensure the customer receives a world-class service across all areas of technology. You will be supported by local and offshore teams to deliver the services and manage and maintain relationships with stakeholders at all levels.

The Job

1. Establish and maintain strong relationships with internal and external stakeholders.

2. Understand customer needs and provide the best service possible.

3. Handle escalated situations in which additional oversight and assistance is required.

4. Participate in the clients P1 & Major Incident Technical bridges.

5. Keep a view of all the Incidents & Service Requests raised for users.

6. Conduct Weekly connects with Support teams to ensure incidents & Requests are not aged and are resolved on time.

7. Report it back on a weekly basis.

8. Ensure service operations processes are aligned and delivered as per guidelines.

9. Identify opportunities for improvements in Operations and drive it for airline feedback.

10. Own accountability for achievement of all client KPI’s and contractual obligations, being responsible for the overall performance of TCS scope of operations.

11. Organise monthly, quarterly, and yearly performance reviews with stakeholders and develop relationships and feedback channels to improve continuously the services.

12. Closely work with Offshore and near shore teams to deliver the services.

Key skills/ experience:

- Proven experience in IT in large corporate environments.

- In-depth working knowledge of service management processes (Incident, Problem, and Change Management).

- IT skills to understand and articulate infrastructure and application problems to stakeholders.

- Commitment to delivering customer service excellence and high-quality work.

- Excellent verbal and written communication skills.

- Demonstration of self-motivation, self-confidence, flexibility, adaptability, and open-mindedness.

- Ability to anticipate, successfully negotiate and solve problems.

- Able to resolve conflicts when they arise.

Good to have:

- Good Knowledge on monitoring tools such as Nagios, Tivoli, Splunk, Dynatrace.

- Ability to deliver in a high-pressure, dynamic environment working to tight SLAs.

- Good Knowledge on ServiceNow ITSM tool & Reporting.

- ITIL V3 Certified.

Rewards & Benefits

Based in Dublin. (Hybrid – 3 days a week on site). Permanent Role. They offer competitive salaries, including pension, health care, life insurance, laptop, phone, access to extensive training resources, company discounts, on-site parking, and more.

The candidate must be eligible to work in Ireland/EU.

Please do not hesitate to contact David Coyle at 01 6351748 or email david@methodius.com

#J-18808-Ljbffr



  • Dublin, Ireland IT Alliance Group Full time

    Service Delivery Manager Place of work: On-site Park West, Dublin 12 + Clients Site /Duration: Permanent / Hours of work:Monday to Friday Office Hours. About the Company and the Role: Auxilion is a leading provider of IT outsourcing and IT Managed Service solutions. As part of the Auxilion organisation you will work directly on a client site responding to...


  • Dublin, Ireland Collins McNicholas Full time

    Job Opportunity: Service Delivery Manager We are seeking a Service Delivery Manager to join our team in Dublin, working a flexible hybrid schedule (2/3 days per week remote). This role focuses on successfully delivering installation, commissioning, and maintenance services across our product portfolio. Youll drive efficiency and optimize processes to ensure...


  • Dublin, Ireland Grafton Group Full time

    Woodie's is the market-leading DIY, Home & Garden omni-channel retailer in Ireland with 35 stores nationwide and an online presence. We are proud to be listed as Ireland's Top Retailer by Great Places to Work and an official Best Workplace for Women! We are also listed as one of the 75 Best Large Workplaces in Europe since 2020 and to be accredited as a...


  • Dublin, Ireland Cubic Telecom Full time

    The Company Cubic Telecom delivers innovative connected software solutions to automotive, agriculture, and transport manufacturers. Its scalable solution enables a multitude of revenue-generating services, combining real-time analytics supported by global connectivity and regional regulatory compliance in 190 countries. Cubic's global connected software is...


  • Dublin, Ireland Pure Storage, Inc. Full time

    SHOULD YOU ACCEPT THIS CHALLENGE... Pure's Tech Support organization is upwards of 400+ employees across multiple locations in California, Utah, Ireland, Prague, Singapore, Australia and Japan. All of the support teams are continuing to grow overall; Utah is our largest center providing 24/7 Support with over 250 team members. Tech Support is a key...


  • Dublin, Ireland Siemens Mobility Full time

    Vacancy: Service Delivery Manager in Dublin You will be responsible for the successful delivery of sophisticated installation, commissioning and maintenance services covering our full product portfolio and systems through improving efficiencies and optimising processes to aid improved ways of service delivery through effective planning and...


  • Dublin, Ireland Bank of Ireland Full time

    What is the opportunity? This is a great opportunity to own accountability for the Enterprise Data Lake (EDL) and Enterprise Data Warehouse (EDW) & Regulatory Services systems portfolio to deliver continued high performance and contribute value to the overall Group Data Analytics Office / Data Solutions service offering, in the most cost-effective...


  • Dublin, Ireland Collins McNicholas Full time

    Job Opportunity: Service Delivery Manager We are seeking a Service Delivery Manager to join our team in Dublin, working a flexible hybrid schedule (2/3 days per week remote). This role focuses on successfully delivering installation, commissioning, and maintenance services across our product portfolio. Youll drive efficiency and optimize processes to ensure...

  • Delivery Manager

    5 days ago


    Dublin, Ireland NTT DATA, Inc. Full time

    NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. Summary of role: We are seeking an experienced Delivery Lead to join our team. In this role, you will play a main role in managing end to end...


  • Dublin, Ireland Linking Humans Full time

    Our client is looking for a skilled ServiceNow Delivery Manager to lead the management of ServiceNow platform operations while ensuring high-quality service delivery across multiple clients.Key Responsibilities:Manage all aspects of service delivery, including timelines, scope, risk, change management, resource allocation, reporting, and financials.Build...


  • Dublin, Ireland Cubic Telecom Full time

    The Company Founded in 2009, Cubic Telecom has grown to become one of the leading providers of connectivity solutions and analytics services that help automotive, heavy machinery, and IoT device manufacturers manage and grow revenue streams. Fast-paced, smart, ambitious, and continually seeking new ideas. That’s Cubic, is it you? At Cubic, you will find...


  • Dublin, Ireland EXA Infrastructure Full time

    Role Purpose We are seeking a skilled and motivated Service Delivery Coordinator as part of our Dublin Delivery team. As the principal customer contact for orders in the delivery process, you will be responsible for upkeeping the standards of excellence that EXA customers have come to expect. You will be the liaison between various departments within the...


  • Dublin, Ireland Bank of Ireland Group Full time

    What is the opportunity? This is a great opportunity to own accountability for the Enterprise Data Lake (EDL) and Enterprise Data Warehouse (EDW) & Regulatory Services systems portfolio to deliver continued high performance and contribute value to the overall Group Data Analytics Office / Data Solutions service offering, in the most cost-effective manner....


  • Dublin, Ireland Permanent TSB Full time

    PTSB is one of Ireland's leading retail and SME banks, with an innovative range of products and services powered through an evolving digital landscape, our focus is centred on ensuring we deliver what our customers, colleagues and communities need to be. As an Automation Delivery Manager, you will be responsible for both the design and implementation of...

  • Delivery Manager

    23 hours ago


    Dublin, Ireland Fenergo Full time

    At Fenergo, our aim is to future-proof Client Lifecycle Management through our award-winning SaaS based solutions that empower financial institutions. With the expertise of our 700 employees across 11 offices worldwide we enable our clients to improve operational efficiencies and return on investment, manage compliance with KYC, AML and reduce risk with...


  • Dublin, Ireland The Panel Group Full time

    Business Applications Delivery Manager SVP Technology Transformation - Delivery Operations Project Management Process Data AI - Reporting - Support In this role you will lead the digital applications team in and ensure effective and efficient applications delivery/support by leading delivery teams, contributing to the definition and delivery of the digital...


  • Dublin, Ireland Wohn-Service-Team Full time

    Our Dublin office requires a Mechanical Service Manager for our Field team and blue-chip customers, who can identify with our goals and objectives and integrate themselves into our team. Responsibilities - Leadership – we need an individual that will lead the team and be positive in their demeanour. - Managing the team of engineers & technicians that...


  • Dublin, Ireland Viatris Inc. Full time

    Our global portfolio includes best-in-class, iconic brand-name products as well as global key brands; generics, including branded and complex generics; and other offerings across a wide range of therapeutic areas. We are committed to helping create healthier communities worldwide through education, outreach and better access to treatment. For those driven...


  • Dublin, Ireland Avature Full time

    Basic Information Location: Dublin Business Area: Consulting Description and Requirements Join KPMG Ireland’s Transformation Delivery Team as a Project Manager! As the festive season approaches, many of us reflect on our careers and future aspirations. KPMG Ireland offers an exciting opportunity to join a dynamic and supportive team. At KPMG Ireland,...


  • Dublin, Ireland Avature Full time

    Basic Information Location: Dublin Business Area: Consulting Description and Requirements Join KPMG Ireland’s Transformation Delivery Team as a Project Manager! As the festive season approaches, many of us reflect on our careers and future aspirations. KPMG Ireland offers an exciting opportunity to join a dynamic and supportive team. At KPMG Ireland,...