Apply Now Customer Solutions Engineer, Ireland

dbt Labs is the pioneer of analytics engineering, helping data teams transform raw data into reliable, actionable insights. Since 2016, we’ve grown from an open source project into the leading analytics engineering platform, now used by over 50,000 teams every week.

As of February 2025, we’ve surpassed $100 million in annual recurring revenue (ARR) and serve more than 5,400 dbt Cloud customers, including JetBlue, HubSpot, Vodafone New Zealand, and Dunelm. We’re backed by top‑tier investors including Andreessen Horowitz, Sequoia Capital, and Altimeter. At our core, we believe in empowering data practitioners:

Code‑based data transformations unlock transparency, flexibility, and collaboration

Analysts should adopt software engineering best practices to build trusted data products

Core analytics infrastructure should be open source and user‑controlled

Analytic code—not just tools—should be shared and community‑driven

About the Role
We're looking to add a new team member to our growing Customer Solutions Engineering team in Ireland. This team is made up of creative problem‑solvers who thrive on helping others, take pride in setting clear expectations—and exceeding them—and know how to deliver an exceptional customer experience, even when the answer isn’t immediate. We work across multiple channels to support users of dbt Cloud, diving deep into technical issues while continuously building our expertise. If you love solving hard problems, communicating clearly, and learning something new every day, we’d love to meet you.

What You'll do
Support customers through diverse channels: tickets, email, and video, managing a diverse range of issues from simple queries to intricate technical dilemmas.

Build and deepen your technical expertise across all facets of dbt Cloud, ensuring you're always ready to assist with any challenge

Take ownership of customer challenges, from initial troubleshooting to resolution

Enhance our documentation, ensuring it’s both technically accurate and easily understood

Proactively seek out professional development opportunities, always aiming to bring more to our team and our users

Learn dbt Core and dbt Cloud and build technical expertise broadly across all areas of our product

What You'll Need

Demonstrated expertise in coding languages, SQL, APIs, and understanding network requests

A deep understanding of ETL processes, data warehousing, and contemporary data stack concepts

Exceptional written and verbal communication skills

A genuine drive for solving problems and helping others

A strong technical foundation, especially within a SaaS support environment

Prior experience in roles that merge the technical with the client‑facing, such as engineering support or customer success

Experience building documentation or technical how‑to guides using a variety of media (text, images, video)

A creative attitude towards problem solving, and enjoy working directly with business stakeholders to help them get past roadblocks

What Will Make You Stand Out

Hands‑on experience with YAML or JSON structures

Proficiency with monitoring and analytics tools like Datadog or LogicMonitor

The ability to break down more complex technical concepts and communicate them to stakeholders verbally and in writing

Practical experience with dbt

Remote Hiring Process

Interview with a Talent Acquisition Partner (30 Mins)

Interview with Hiring Manager

Technical Task (Take home) And Interview with Manager, CS to deep dive/discuss Take Home Technical Task

Three Team Interviews (1:1s‑45 Mins each) that cover the following:

Handling Customer Objections and Avoiding Burnout

Managing High‑Pressure Situations and Writing Things Down

Feedback and Collaboration

Unlimited vacation time with a culture that actively encourages time off

Healthcare: A monthly allowance is included in your paycheck to support purchasing health coverage or other supplemental benefits — no reimbursement required

Generous paid parental leave

Flexible monthly stipends for:

Health & wellness

Home office setup

Cellphone & internet

Learning and development

Office space

And more

Compensation
We offer competitive compensation packages commensurate with experience, including salary, equity, and where applicable, performance‑based pay. Our Talent Acquisition Team can answer questions around dbt Lab’s total rewards during your interview process.

dbt Labs is an equal opportunity employer, committed to building an inclusive team that welcomes diverse perspectives, backgrounds, and experiences. Even if your experience doesn’t perfectly align with the job description, we encourage you to apply—we value potential just as much as a perfect resume.

Want to learn more about our focus on Diversity, Equity and Inclusion at dbt Labs? Check out our DEI page.

dbt Labs reserves the right to amend or withdraw the posting at any time. For employees outside the United States, dbt Labs offers a competitive benefits package. Equity or comparable benefits may be offered depending on the legal or country limitations.

Interested in building your career at dbt Labs? Get future opportunities sent straight to your email.

#J-18808-Ljbffr