▷ (Immediate Start) IT Support Engineer New

2 weeks ago


Tipperary, Ireland CPL Full time

Role title: IT Application Support Engineer

Key Responsibilities

1. Application Support & Maintenance

- Monitor and maintain pharmaceutical applications to ensure optimal performance and availability.
- Perform regular system health checks and proactive maintenance.
- Apply patches, updates, and upgrades to applications as needed.

2. Hardware and Software Maintenance:

- Install, configure, and maintain computer systems, printers, and other peripherals.

3. Help Desk Support:

- Respond to user inquiries and provide technical support via phone, email, or in person.
- Troubleshoot application errors and work with development teams to implement fixes.
- Diagnose and resolve hardware, software, and network issues promptly.
- Provide timely and clear communication to end-users regarding the status of their requests.
- Log and track support requests using a ticketing system.
- Document incidents, problems, and resolutions for future reference.

4. System Administration:

- Administer and maintain enterprise-level systems and applications.
- Implement and manage Active Directory, user accounts, and group policies.
- Perform regular system backups and ensure disaster recovery procedures are in place.
- Support with provision and review where applicable of Audit Trails for system owners to review.

5. User Assistance & Training

- Provide technical support and training to end-users on application functionalities and best practices.
- Develop user guides, training materials, and documentation to assist users.

6. Collaboration & Communication

- Work closely with cross-functional teams including IT, development, QA, and vendors to resolve application issues.
- Communicate effectively with stakeholders to keep them informed of issue status and resolutions.

7. Compliance & Security

- Ensure applications comply with regulatory requirements and industry standards (e.g., FDA, GMP, SOX).
- Implement and maintain security protocols to protect sensitive data.

8. Performance Optimization

- Analyze application performance and implement improvements to enhance efficiency and user experience.
- Conduct regular reviews and assessments to identify areas for optimization.

9. Project Involvement

- Participate in application-related projects, including new implementations, upgrades, and migrations.
- Assist in requirement gathering, testing, and deployment phases.

10. Electronic System Implementation:

- Project Manage the delivery of electronic systems, inc requirements gathering, scheduling, budgeting.
- Develop and execute validation protocols (IQ, OQ, PQ) for GxP systems to ensure compliance with regulatory requirements.

11. Reporting & Documentation

- Generate and analyze reports on application performance and usage.
- Maintain detailed and accurate documentation of support activities, configurations, and processes.

12. Audit Support:

a) Prepare for and participate in regulatory inspections and audits.

b) Address findings and implement corrective and preventive actions (CAPAs) as

needed.

Qualifications

• Education: Bachelor’s degree in Computer Science, Information Technology, or related

field.

• Experience:

- Minimum of 3-5 years of experience in application support, preferably in the pharmaceutical or healthcare industry.
- Experience with pharmaceutical applications such as LIMS, ERP, CRM, or specific pharma software.

• Technical Skills:

- Proficiency in SQL, database management, and scripting languages.
- Familiarity with application servers, web servers, and middleware technologies.
- Knowledge of pharmaceutical regulatory requirements and validation processes.

• Soft Skills:

- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Certifications (Preferred): ITIL, CompTIA A+, or other relevant certifications.
- The IT Support Engineer should be adaptable, detail-oriented, and possess a customer centric approach to problem-solving. This role requires staying up to date with industry trends and technologies to provide effective support in a rapidly evolving IT landscape.

Work Environment

• The position may require working in a laboratory or office environment.

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