Onsite IT Support Engineer New

2 weeks ago


Tipperary, Ireland CPL Full time

Role: Onsite IT Application Support Engineer

Key Responsibilities

1. Application Support & Maintenance

o Monitor and maintain pharmaceutical applications to ensure optimal

performance and availability.

o Perform regular system health checks and proactive maintenance.

o Apply patches, updates, and upgrades to applications as needed.

2. Hardware and Software Maintenance:

o Install, configure, and maintain computer systems, printers, and other peripherals.

3. Help Desk Support:

o Respond to user inquiries and provide technical support via phone, email, or inperson.

o Troubleshoot application errors and work with development teams to

implement fixes.

o Diagnose and resolve hardware, software, and network issues promptly.

o Provide timely and clear communication to end-users regarding the status of their

requests.

o Log and track support requests using a ticketing system.

o Document incidents, problems, and resolutions for future reference.

4. System Administration:

o Administer and maintain enterprise-level systems and applications.

o Implement and manage Active Directory, user accounts, and group policies.

o Perform regular system backups and ensure disaster recovery procedures are in

place.

o Support with provision and review where applicable of Audit Trails for system

owners to review.

5. User Assistance & Training

o Provide technical support and training to end-users on application

functionalities and best practices.

o Develop user guides, training materials, and documentation to assist users.

6. Collaboration & Communication

o Work closely with cross-functional teams including IT, development, QA, and

vendors to resolve application issues.

o Communicate effectively with stakeholders to keep them informed of issue

status and resolutions.

7. Compliance & Security

o Ensure applications comply with regulatory requirements and industry

standards (e.g., FDA, GMP, SOX).

o Implement and maintain security protocols to protect sensitive data.

8. Performance Optimization

o Analyze application performance and implement improvements to enhance

efficiency and user experience.

o Conduct regular reviews and assessments to identify areas for optimization.

9. Project Involvement

o Participate in application-related projects, including new implementations,

upgrades, and migrations.

o Assist in requirement gathering, testing, and deployment phases.

10. Electronic System Implementation:

o Project Manage the delivery of electronic systems, inc requirements gathering,

scheduling, budgeting.

o Develop and execute validation protocols (IQ, OQ, PQ) for GxP systems to ensure

compliance with regulatory requirements.

11. Reporting & Documentation

o Generate and analyze reports on application performance and usage.

o Maintain detailed and accurate documentation of support activities,

configurations, and processes.

12. Audit Support:

a) Prepare for and participate in regulatory inspections and audits.

b) Address findings and implement corrective and preventive actions (CAPAs) as

needed.

Qualifications

• Education: Bachelor’s degree in Computer Science, Information Technology, or related

field.

• Experience: Minimum of 3-5 years of experience in application support, preferably in the

pharmaceutical or healthcare industry.

o Experience with pharmaceutical applications such as LIMS, ERP, CRM, or

specific pharma software.

• Technical Skills:

o Proficiency in SQL, database management, and scripting languages.

o Familiarity with application servers, web servers, and middleware technologies.

o Knowledge of pharmaceutical regulatory requirements and validation

processes.

• Soft Skills:

o Strong problem-solving and analytical skills.

o Excellent communication and interpersonal skills.

o Ability to work independently and as part of a team.

• Certifications (Preferred): ITIL, CompTIA A+, or other relevant certifications.

• The IT Support Engineer should be adaptable, detail-oriented, and possess a customercentric approach to problem-solving. This role requires staying up to date with industry

trends and technologies to provide effective support in a rapidly evolving IT landscape.

Work Environment

• The position may require working in a laboratory or office environment.

*you must be based in Ireland and eligible to work in Ireland full time. This role does not offer relocation at this time.

Please reach out to Joe Dawson at [email protected] for a confidential chat

#LI-JD4



  • Tipperary, Ireland CPL Full time

    Role title: IT Application Support Engineer Key Responsibilities 1. Application Support & Maintenance - Monitor and maintain pharmaceutical applications to ensure optimal performance and availability. - Perform regular system health checks and proactive maintenance. - Apply patches, updates, and upgrades to applications as needed. 2. Hardware and...


  • Tipperary, Ireland CPL Full time

    Microbiology Analyst – Cashel, Tipperary | Onsite | Flexible Hours Are you an experienced Microbiology Analyst looking for your next opportunity? This onsite role in Cashel, Co. Tipperary offers the chance to work in a GMP microbiology laboratory, leading key microbiological testing and compliance activities. Key Responsibilities: - Lead the...

  • Support Staff New

    6 days ago


    Tipperary, Ireland CPL Full time

    Job Description: Flexsource requires experienced Support staff to join their ever-growing team. The ideal candidate for this role will have a number of months/years of experience working in a similar environment. Job Title: Support Staff (Domestic Cleaner/Catering Assistant) Key Responsibilities: - Working as part of a structured team and using your...


  • Tipperary, Ireland Cregg Recruitment Full time

    Job Title: Manufacturing Engineer (Hybrid) Location: Cork Industry: Medical Devices Company information: A large Multi-National Medical device company, leading for over 40 years Role Profile This role would suit a Manufacturing engineer or Quality engineer looking to get into a mix of both for Project work. Reporting to Senior Engineer you would b working...

  • Project Engineer

    2 weeks ago


    Tipperary, Ireland BMS Recruitment Full time

    Mechanical Engineer Our client is a leading company in the biomass energy sector, specializing in the design, manufacturing, and installation of biomass heating systems and related equipment. They are committed to providing sustainable and efficient solutions to our clients, helping them transition to renewable energy sources. Job Summary: As a Mechanical...

  • Project Manager New

    1 week ago


    Tipperary, Ireland CPL Full time

    Project Manager The Project Manager reports to the on-site Client Representative and has responsibility for the safety, technical, contractual, budget and scheduling activities of the project. The project manager may serve as a resident engineer or site leader and may have responsibility for the management and contract performance across multiple...

  • Clerical Officer

    2 weeks ago


    Tipperary, Ireland CPL Full time

    My client, a public sector organisation is currently seeking a Grade III Clerical Officer / Administrator to join their busy team on a temporary contract. This role is fully onsite and is based in Clonmel Co. Tipperary. Suitable candidates must be available to work shift work. 24/7 flexibility is required. Duties: Front of house reception duties - Greet...


  • Tipperary, Ireland CPL Full time

    Dietician – Tipperary University Hospital Dietician required by Cpl Healthcare, in partnership with the HSE, for a new opportunity based in Tipperary University Hospital, Clonmel. The post holder will support dietetic services in the relevant clinical area and work as part of dietetic team and MDT to provide an efficient and safe dietetic service for all...

  • Senior HR Manager New

    2 weeks ago


    Tipperary, Ireland CPL Full time

    Senior HR Manager Are you a experienced HR professional who is now looking for a new challenge? Or are you looking to take a step up in your career & take on a lead & senior level HR Manager role? Our client, a major player in the engineering, construction & facilities sector are now expanding their leadership team & have engaged with us in Cpl to help...


  • Tipperary, Ireland CPL Full time

    Cpl Healthcare is seeking a Day Service Manager for their Co. Tipperary based client. The role involves overseeing day services for adults with mild to moderate intellectual disabilities, focusing on independent living, community integration, personal development, and work opportunities. This full-time permanent position requires 37 hours per week, Monday...


  • Tipperary, Ireland Boston Scientific Limited Full time

    Additional Locations: N/A Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest...


  • Tipperary, Ireland CPL Full time

    Cpl Healthcare is seeking applications for the role of Day Service Manager for their Co. Tipperary based client. The service provides residential, respite and day services for adults with mild to moderate intellectual disabilities promoting and supporting independent living and community integration, personal development and work opportunities for people...


  • Tipperary, Ireland CPL Full time

    Cpl Healthcare is currently accepting applications for the position of Day Service Manager for their Co. Tipperary based client. The service provided residential, respite, and day services for adults with mild to moderate intellectual disabilities. The focus is on promoting independent living, community integration, personal development, and work...


  • Tipperary, Ireland Sigmar Recruitment Full time

    About Your New Employer Leading renewable energy company with multiple large-scale projects across Ireland At the forefront of Ireland's transition to sustainable energy, with significant investment in expanding their renewable portfolio Strong focus on employee development, with clear progression paths and investment in upskilling their team About Your New...


  • Tipperary, Ireland Boston Scientific Limited Full time

    Additional Locations: N/A Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest...


  • Tipperary, Ireland Cregg Recruitment Full time

    Manufacturing Validation Engineer - Tipperary. Job Title: Manufacturing Engineer Location: Clonmel, Tipperary Industry:Medical Devices Company information: A large Multi-National Medical device company, leading for over 40 years Role Profile Responsible for the introduction, qualification / validation of new equipment. Executing Protocols - IQ/OQ/PQ Analyses...


  • Tipperary, Ireland CPL Full time

    Assist in the day to day management activities for the warehouse, adhering to GMP / regulatory guidelines Manufacturing, Packing, Cleaning and Operations activities required to meet manufacturing schedules & commitments. Partner with support staff/functions i.e. Quality, Scheduling & Warehouse to resolve issues. Execute detailed instructions, processes...

  • Senior Accountant New

    2 weeks ago


    Tipperary, Ireland CPL Full time

    Senior Accountant Our client, a high profile & major employer in Co Tipperary, are now undergoing a period of significant expansion across all business units both here in Ireland & internationally & have now engaged with us in Cpl to help them recruit an experienced accountant to join the team & take up this new Senior Accountant position. This is a...


  • Tipperary, Ireland Collins McNicholas Full time

    An exciting opportunity for an experiencedField Service Engineerto join a newstart-up organisationbased inTipperaryon apermanent contract. This role will suit someone coming from an electrical backgroundwho has solid experience in the installation and qualification of machinery and equipment. This role will involve frequent travel to customer sites. Role...


  • Tipperary, Ireland LGC Limited Full time

    Job Description We are seeking a dynamic and experienced R&D Project Manager to lead and oversee multiple new product development projects within the pharmaceutical, biotechnology and AgBio sectors. The ideal candidate, will be responsible for planning, executing, and finalizing projects, to a high Quality driven standard and according to strict deadlines...