3 Days Left WFM Analyst

3 weeks ago

Dublin, Dublin City, Ireland Teleperformance Full time
Overview

Job Summary / Overview

As a valued member of the Workforce Management team, you will play a key role as a WFM Analyst/SME, working closely with planning, forecasting workloads (short, mid, and long-term), scheduling, and providing insights to the business. You will collaborate with the wider WFM team to meet internal and client stakeholder resourcing requirements.

Key Responsibilities and Accountabilities (may perform other duties as requested)

- Deep knowledge of capacity planning and scheduling, with hands-on experience in WFM tools preferred (e.g., Anaplan, Tableau). Relevant training will be provided.
- Maintain headcount reports, track trends, monitor performance, and produce short- and mid-term FTE projections to support forecasting accuracy.
- Optimize resources to improve financial efficiencies.
- Coordinate with RTA & MIS teams to adjust for capacity changes and review real-time trends and deviations.
- Perform scenario planning to best utilize resources, and work with Operations on shift planning to meet client KPIs and SLAs.
- Create and maintain reports and templates for operational and financial analysis, and present weekly reviews with stakeholders.
- Utilize data from WFM tools and MI to analyze workload and improve operational performance.

Additional responsibilities include managing onboarding processes, invoicing, training POCs on Anaplan, collaborating with finance, managing compliance and penalty processes, reporting attrition and absenteeism, building operational reports, scheduling, and uploading schedules into client tools.

Main Job Requirements

- At least 2 years of experience with Workforce Management tools.
- Strong analytical skills, proficiency in Excel and Power BI, and willingness to learn new tools.
- Experience with Omnichannel operations.

Required Skills

- Analytical and technical skills.
- Proficiency in Microsoft Office, especially Excel, Word, PowerPoint, Outlook.
- Knowledge of workforce planning software, specifically IEX.

Competencies and Specific Skills

- Customer-focused, communicative, and influential.
- Effective team player with organizational skills.
- Knowledge of WFM systems and practices, creative, flexible, and commercially aware.
- Strong resilience, confidence to challenge at senior levels, and alignment with company values.
- Understanding of contract KPIs, self-motivated, and focused.

Minimum Skills

- Process excellence, collaboration, communication, emotional intelligence, open-mindedness, critical thinking, solution orientation, entrepreneurship, AI proficiency, and data literacy.

#J-18808-Ljbffr

  • WFM Analyst

    3 weeks ago

    Dublin, Dublin City, Ireland Teleperformance Full time

    OverviewJob Summary / OverviewAs a valued member of the Workforce Management team, you will play a key role as a WFM Analyst/SME, working closely with planning, forecasting workloads (short, mid, and long-term), scheduling, and providing insights to the business. You will collaborate with the wider WFM team to meet internal and client stakeholder resourcing...

  • Wfm Analyst

    4 weeks ago

    Dublin, Dublin City, Ireland Teleperformance Full time

    Job Summary /Overview As a valued memberof Workforce Management team, you will have a key role of an WFMAnalyst/ SME, working closely with planning, Short, mid andlong-term forecasting of workloads, Scheduling, supplying info andinsights to the business, collaborating closely with the wider WFMteam to deliver to Internal/ Client stakeholder...

  • 3 Days Left Real-Time Analyst

    3 weeks ago

    Dublin, Dublin City, Ireland Teleperformance Full time

    OverviewPosition Summary: As a Real-Time Analyst, you will play a critical role in optimizing our contact centre's operational efficiency by monitoring and managing real-time activities., driving Schedule Adherence and Conformance. You will be responsible for ensuring that our service level agreements are met, while also maintaining a productive and...

  • 3 Days Left) Operations Analyst

    2 weeks ago

    Dublin, Dublin City, Ireland Aon Hewitt Full time

    Operations AnalystAre you interested in playing a critical role in the development of the newly cross functional operational team? Would you be interested in a varied role where you can improve your analytical and operational skills? If so, this might be the role for youThis is a hybrid role with the flexibility to work both virtually and from our Dublin or...

  • 3 Days Left Conflict Analyst

    2 weeks ago

    Dublin, Dublin City, Ireland Link Personnel Services Full time

    A large law firm based in Dublin 2 is seeking a Conflict Analyst to join its Risk and Partnership Affairs team. This role is to support the firms Risk Department. You will report to the Senior Business Acceptance Manager. The successful candidate will have clear opportunities for progression and professional development. For more info, contact Cormac....

  • 3 Days Left Intelligence Analyst

    3 weeks ago

    Dublin, Dublin City, Ireland Pinkerton Full time

    Overview170+ Years Strong. Industry Leader. Global Impact.At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share...

  • 3 Days Left Finance Analyst

    2 weeks ago

    Dublin, Dublin City, Ireland Millennium Management LLC Full time

    - Office Location: Dublin, IE, Central QuayJob Function summaryThe Financial Planning and Analysis ("FP&A") team plays an important role in delivering economic insights and decision making support to the senior leadership of the organization which helps to drive the financial performance of the firm. The firm is looking to recruit an individual with strong...

  • 3 Days Left Reinsurance Accountant

    4 weeks ago

    Dublin, Dublin City, Ireland Sanderson Recruitment (Ireland) Limited Full time

    Sanderson are partnering with an International Reinsurance organisation to recruit for a Reinsurance Accountant. Join the dynamic Reinsurance Operations team and take ownership of accounting for a portfolio of reinsurance contracts. Our client are seeking someone who thrives in a fast-paced environment and enjoys working collaboratively across departments....

  • Real-time Analyst

    4 weeks ago

    Dublin, Dublin City, Ireland Teleperformance Full time

    PositionSummary: As a Real-TimeAnalyst, you will play a critical role in optimizing our contactcentre s operational efficiency by monitoring and managingreal-time activities., driving Schedule Adherence and Conformance.You will be responsible for ensuring that our service levelagreements are met, while also maintaining a productive andmotivated...

  • Investment Operations Analyst 3 Days Left

    4 weeks ago

    Dublin, Dublin City, Ireland American International Group Full time

    Investment Operations Analyst page is loadedInvestment Operations AnalystApply locations Dublin time type Full time posted on Posted Today job requisition id JR2503807Who We AreAmerican International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property...