Customer Success Manager-Onsite

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Customer Success Manager-Onsite

Apply locations Wexford | 9000 Brooktree Rd, Suite 400 time type Full time posted on Posted 6 Days Ago job requisition id JR107471

Create the future of e-health together with us by becoming a Customer Success Manager-Onsite

At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes.

Your Contribution:

- R esponsible for post-sale interaction with customers to maximize engagement/retention and assist customers in the use of CGM products and/or services by increasing market share.

- Serve as the key contact, trusted advisor, advocate and responsible party for a group of Revenue Cycle Management (RCM) customers across multiple specialties by establishing and maintaining strong relationships with multiple levels of the customer organization including providers and C-Suite leadership.

- Ensure coordination of resources by identifying support services needed by customers from other areas of CGM, including practice management, sales, information technology, accounting, administration, compliance, consulting services. Works with management in each of these areas to ensure delivery of services needed.

- Conduct regular customer meetings as defined by leadership to establish mutual goals and review accounts receivable targets and performance, payor issues and trends, the customer's business strategies, and physician revenue projections/expectations

- Ensure that CGM and customer goals are separately understood, tracked and monitored while maintaining customer satisfaction through the delivery of all contracted receivables management services.

- Actively promote a collaborative relationship with operational staff to facilitate the most effective, efficient delivery of services to the customer and to expedite resolution of customer issues.

Your Qualification:

- Minimum of 8 years of strategic account executive and/or management experience, healthcare and/or payor experience required.

- A proven record and experience as a strategic account manager/consultant with demonstrated success in customer growth and retention in revenue cycle management in the healthcare industry .

- Strong executive presence and demonstrated capabilities in establishing executive level relationships and conducting executive-level meetings and presentations.

- Excellent communication and customer care skills – both written and verbal.

- Substantial organizational skills - accuracy, attention to detail, ability to multitask and prioritize.

- Ability to work under pressure and meet deadlines both independently or as a team across a shared services organization.

- Must live in driving distance to East Meadow, NY to meet customer requirements, Monday – Friday.

What you can expect from us:

- Purpose: Become part of an important mission. At the interface between healthcare and digitization we create the future of e-health.

- Equal Opportunity Employer: At CGM, we value our team members and strive to create an environment where everyone has the opportunity to succeed.

- Career Opportunities: We are offering a variety of internal career opportunities and numerous long-term perspectives.

- Security: We offer a secure workplace in a crisis-proof market.

- All-round benefits package: Medical, Dental and Vision as well as 401k with employer matching. Personal Time Off to promote work life balance.

- Work environment: Modern workplaces, flexible working hours and much more.

Convinced? Submit your application now Please make sure to include your salary expectations as well as your earliest possible hire date.

We create the future of e-health.

Become part of a significant mission.

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Customer Success Manager-Onsite

locations Wexford | 9000 Brooktree Rd, Suite 400 time type Full time posted on Posted 6 Days Ago

CGM is one of the leading e-health companies in the world with more than 8.700 highly qualified employees

Sustainable solutions for constantly growing demands in healthcare

Locations in 19 countries and products in 60 countries worldwide

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