Onsite Customer Growth Specialist

5 days ago

Loch Garman, Loch Garman, Ireland beBeeCustomerSuccess Full time €90,000 - €110,000
Customer Success Manager Opportunity

This is a unique chance to work as a Customer Success Manager, collaborating with customers on-site. The successful candidate will be responsible for post-sale interactions, maximizing customer engagement and retention.

About the Role

We are seeking an experienced professional to serve as the key contact for a group of Revenue Cycle Management (RCM) customers across multiple specialties. The ideal candidate will establish and maintain strong relationships with customers, ensuring coordination of resources and delivery of services needed.

The role involves conducting regular customer meetings to establish mutual goals and review accounts receivable targets, performance, payor issues, and trends. The successful candidate will also ensure that CGM and customer goals are understood, tracked, and monitored while maintaining customer satisfaction.

The ideal candidate will have a proven record of experience as a strategic account manager/consultant with demonstrated success in customer growth and retention in revenue cycle management in the healthcare industry.

We offer a collaborative work environment, flexible working hours, and a range of benefits including medical, dental, and vision insurance, 401k with employer matching, and personal time off.

Your Qualifications
  • Minimum of 8 years of strategic account executive and/or management experience in healthcare and/or payor experience required.
  • A proven record and experience as a strategic account manager/consultant with demonstrated success in customer growth and retention in revenue cycle management in the healthcare industry.
  • Strong executive presence and demonstrated capabilities in establishing executive-level relationships and conducting executive-level meetings and presentations.
  • Excellent communication and customer care skills – both written and verbal.
  • Substantial organizational skills - accuracy, attention to detail, ability to multitask and prioritize.
  • Ability to work under pressure and meet deadlines both independently or as a team across a shared services organization.

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