Driving Sales Growth and Customer Experience

4 days ago

Loch Garman, Loch Garman, Ireland beBeeCustomer Full time €41,000 - €57,000

Job Opportunity: Personal Lines Agent

Are you passionate about delivering exceptional customer experiences and driving sales growth? We have an exciting opportunity for a Personal Lines Agent to join our team in Wexford.

Key Responsibilities
  • Provide telephone-based support to customers on all aspects of general insurance underwriting, ensuring seamless policy delivery and renewal processes.
  • Respond promptly to customer queries, addressing their concerns and providing solutions that meet their needs.
  • Retain current customers through proactive engagement and targeted retention strategies.
  • Identify upsell opportunities for additional policy benefits, enhancing the overall value proposition.
  • Initiate contact with targeted renewals to drive retention targets, fostering long-term relationships with valued customers.
  • Build strong rapport and relationships with potential and existing customers, leveraging these connections to drive sales growth.
  • Recognize cross-selling prospects for additional products, arranging follow-up calls with customers to capitalize on future sales opportunities.
Required Skills and Qualifications

To succeed in this role, you will need:

  • Exceptional phone manner and communication skills, with the ability to engage customers effectively.
  • Strong IT skills, including proficiency in MS Office Products.
  • Minimum of 2 honours in Higher Level subjects in the Leaving Certificate or equivalent qualification, or relevant work experience.
  • Experience working in similar environments, dealing with customers and delivering results-driven service.
  • Completed or currently pursuing CIP as a minimum and/or ACII qualification, demonstrating expertise in insurance principles and practices.
  • Demonstrate excellent verbal and written communication skills, conveying complex information clearly and concisely.
  • Display attention to detail, interpreting data and following procedures with precision and accuracy.
  • Prioritize and manage your workload effectively, considering the broader impact on the team and organization.

This is an outstanding opportunity to contribute to delivering exceptional customer experiences and driving business growth.

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