IT Systems

2 weeks ago

Dublin, Dublin City, Ireland Accpro Full time

IT Systems & Applications Support Specialist Dublin 4 days onsite 50-55k We are hiring for an IT Systems & Applications Support Specialist(Must hold a visa working Visa for Ireland) for our financial sector client who will provide day-to-day IT technical support and business analysis for core business systems, ensuring smooth operations, vendor coordination, and process improvement. You will work closely with internal teams, regional IT functions, and third-party providers to manage issues, deliver solutions, and drive continuous improvement. The position is not highly technical but requires a solid understanding of IT systems, application support, and vendor management. Strong communication skills, process ownership, and the ability to collaborate across teams are essential. Key Responsibilities Provide application support for core business systems, including issue investigation, vendor liaison, data uploads, database restores, user access, and role administration. Lead and facilitate ticket review meetings, ensuring timely resolution of incidents and service requests. Manage change processes, including communication, documentation, and business sign-off. Monitor systems, interfaces, and batch processes to maintain uptime and smooth operations. Work closely with vendors, tracking SLA performance, escalating issues, and ensuring delivery quality. Support security, compliance, and audit requirements, providing evidence and implementing improvements. Maintain IT documentation, ensuring processes are accurate, up to date, and professionally presented. Assist with IT and business projects, system upgrades, and process improvement initiatives. Provide basic networking and system monitoring support as required. Skills & Experience Previous experience in an IT support, systems administration, or application support role. Strong vendor management and stakeholder engagement skills. Good knowledge of SQL and Office 365 administration. Familiarity with incident, change, and problem management processes. Strong analytical and problem-solving abilities. Excellent verbal and written communication skills. Desirable SharePoint administration experience. AWS or other cloud platform knowledge. Basic networking and system monitoring experience. Qualifications Third-level qualification in IT, Computer Science, or a related field, or equivalent experience. 3+ years in a similar role. Personal Attributes Strong interpersonal skills with the ability to build productive relationships. Highly organised, with strong attention to detail. Proactive and solution-focused mindset. Comfortable working under pressure and managing multiple tasks. Customer-focused approach to problem-solving. Skills: SQL Sharepoint System Monitoring Vendor Management Change Management

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