Partner Account Manager

Landmark Technologies is one of Ireland’s leading IT outsourcing and Cloud Service Providers. As a responsive, client-focused, and award-winning MSP (Managed Service Provider), we empower organisations to achieve transformation and success through innovative IT and communications solutions. Reporting to the Partner Success Manager, the Partner Account Manager is responsible for managing a portfolio of client accounts with a strong focus on relationship development, identifying opportunities for value creation with specific emphasis on client retention, recurring revenue, upselling, and cross-selling. The Partner Account Manager will enable seamless coordination between clients and internal teams, acting as a trusted advisor, contributing to the overall success of the client relationship and growth. Key Responsibilities - Personally manage a portfolio of client accounts, ensuring retention and satisfaction - Drive client engagement through strategic account planning and proactive relationship management - Identify and execute upselling and cross-selling opportunities to increase Monthly Recurring Revenue (MRR) and project sales - Build long-term relationships through regular client visits, client business reviews, and responsive communication. - Present technical documents, scopes, and recommendations to clients, translating business needs into tailored IT solutions - Collaborate with internal teams to deliver tailored solutions aligned with client needs Eligibility – Skills, Qualifications & Experience - Proven experience in account management, customer success, or client services, ideally within an IT MSP or technology services environment - Strong commercial acumen with a track record of identifying and delivering growth opportunities through both MRR and project-based sales - Understanding of IT services including Microsoft 365, Azure, cybersecurity, networking, and managed services - Proficiency in Microsoft Office Suite - Proficiency in CRM and PSA tools (eg, ConnectWise, HubSpot) - Forecasting and metric reporting capabilities - Full, clean Irish driving licence (own vehicle preferred). - Business or marketing degree (preferred but not essential). Suitability – Traits, Behaviours & Competencies - Client-Centricity: Builds trust and loyalty through empathy, responsiveness, and value delivery - Building Relationships: Exceptional client communication, influencing skills and effective negotiation - Commercial Orientation: Recognises and acts on opportunities for revenue growth - Influence & Persuasion: Communicates with positive impact, adapting style to audience and context - Achievement Orientation: Demonstrates persistence and drive to meet goals - Accountability: Owns outcomes and drives continuous improvement - Resilience & Problem Solving: Navigates challenges with composure and creativity - Organisational Skills: Manages time and priorities effectively - Collaboration: Works effectively across teams to deliver shared goals - Integrity & Professionalism: Demonstrates ethical behaviour and professionalism in all interactions and behaviours are aligned to the company values. Key Performance Indicators - Client Satisfaction & Retention - NPS response rate ≥ 50% - Client retention rate ≥ 95% - Revenue Growth & Commercial Impact - Annual recurring revenue >= 40,000e p/a, Product sales target >= 100,000e p/a - Year-on-year growth ≥ 10% (excluding company-wide price increases) - Operational Excellence - Delivery of 8 monthly QBRs (2 per week) o Weekly and monthly client check-ins completed o Accurate pipeline reporting and forecasting - Team Contribution - Participation in structured monthly 1:1s, quarterly performance reviews and annual development plans with line manager - Feedback from Partner Success Manager and internal teams on collaboration and service delivery Package and Benefits - Competitive salaries - Competitive bonuses - Annual pay reviews - Health insurance - Tiered pension - Length of service holidays - Company Outings & Weekends - Company laptop - Branded clothing for this role - Mileage Allowance - Full induction - Career planning - Paid volunteer time - Learning and development - Healthy food and snacks - Personal Financial Clinic #J-18808-Ljbffr